Lesly Castillo
Marietta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Painting and Remodeling
Daniel Quinto Ramirez
10.2021 - 03.2023
- Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
Rumtastic Manager
Kevin
06.2019 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
Manager
Ali
08.2014 - 06.2018
- Coordinated closely with clients throughout the planning process, tailoring services based on individual requirements and preferences.
- Resolved any guest concerns promptly and professionally, fostering loyalty through exceptional service delivery.
- Spearheaded staff training programs to enhance service quality and employee engagement.
- Implemented safety protocols to ensure a secure environment for guests and staff during events.
- Developed customized event packages to cater to diverse client needs, increasing bookings and revenue.
- Supervised facility maintenance tasks guaranteeing clean well-maintained premises that met both internal standards as well as external regulations.
- Enhanced guest satisfaction by efficiently managing event logistics and coordinating staff responsibilities.
- Managed budgets and financial reporting for each event, ensuring accuracy and adherence to guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Marietta High School
Marietta, GASkills
- Estimating costs
- Budget planning
- Drywall installation
- Door installation
- Demolition
- Multitasking
- Punctuality
- Reliability
- Excellent communication
- Effective communication
- Decision-making
- Team building
- Self motivation
- Brush and roller skills
Communication Skills
02/17/23, 18:30
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Painting and Remodeling
Daniel Quinto Ramirez
10.2021 - 03.2023
Rumtastic Manager
Kevin
06.2019 - 09.2020
Manager
Ali
08.2014 - 06.2018
No Degree -
Marietta High School
Similar Profiles
Cadence WardCadence Ward
Server at Quinto PizzaServer at Quinto Pizza
Laura FernandezLaura Fernandez
Lead Host at QuintoLead Host at Quinto
Javiera Pino ComandiniJaviera Pino Comandini
English Teacher at Quinto Centenario SchoolEnglish Teacher at Quinto Centenario School