Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lessie Cobb

Hephzibah,GA

Summary

Compassionate healthcare professional with 12 years of experience as a Patient Care Technician and strong administrative skills aligned with the Medical Support Assistant role. Skills include patient communication, electronic medical health records, scheduling, HIPPA Compliance, Teamwork, Vital Signs and Patient Monitoring, Medical Terminology and Documentation and supporting clinical teams. Committed to delivering above and beyond patient care while ensuring accurate documentation and efficient workflow.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CNA/Medical Assistant/Medical Clerk

Burke Health
12.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
  • Checked patient vitals such as temperature, blood pressure.
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Documented patient information and care activities in electronic health record.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Oriented and trained new staff on proper procedures and policies.
  • Supported needs of 15 plus patients under Medical-Surgery care.

Patient Care Technician

Augusta University Medical Center/WellStar
05.2017 - 02.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Supported patients' daily living activities, improving their hospital stay experience.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Supported needs of 12 plus patients under short and long-term care.

Medical Assistant

Private Duty Hospice Care
01.2015 - 09.2021
  • Sanitized, restocked, and organized client room and medical equipment.
  • Built strong relationships with patient through effective communication skills that foster trust in the patient home commitment to quality care.
  • Ensured patient safety and comfort during visits, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Administered medications as prescribed, adhering strictly to protocols for patient safety.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Reduced readmission rates by collaborating closely with hospital discharge planners to ensure proper placement of patients into hospice care settings.
  • Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
  • Participated in ongoing training sessions to further enhance skills and knowledge in hospice care best practices.
  • Contributed to the development of facility policies and procedures regarding hospice care delivery through active participation in staff meetings and discussions about best practices for end-of-life care provision.
  • Participated in bereavement support groups as a volunteer facilitator, helping individuals cope with grief after losing loved ones under hospice care.
  • Provided 7 years of compassionate support to families during their loved ones'' end-of-life journey, enhancing their overall experience with hospice care.
  • Facilitated smooth transitions from acute hospital settings to home-based hospice care environments, promoting continuity of care.
  • Educated family members on best practices for supporting their loved ones during hospice care, empowering them to be active participants in the caregiving process.
  • Supported family members during hospice care transitions, easing the emotional burden associated with end-of-life situations.

Patient Transporter/Patient Care Technician

Doctors Hospital
11.2017 - 07.2019
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
  • Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
  • Coordinated with medical staff to ensure smooth transfer processes for patients.
  • Cleaned, sanitized and moved hospital equipment.
  • Performed daily bedside rounds to check on patient status, well-being, and pain levels.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
  • Checked patient rooms for adequate linens and supplies and restocked as necessary.
  • Helped patients complete activities of daily living.
  • Checked patient vital signs, weight and pain levels for documentation purposes.
  • Delivered meals and snacks to patients in accordance with dietary requirements.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Enhanced patient comfort by providing compassionate bedside care and support.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Completed EKGs and other tests based on patient presentation in hospital.
  • Supported needs of 12 patients under short and long-term care.

Certified Clinical Medical Assistant

Augusta University Medical Center (WellStar)
07.2013 - 10.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Taught patients about medications, procedures, and care plan instructions.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
  • Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
  • Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
  • Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Established partnerships with community organizations to provide additional resources for patients in need of specialized care or support services.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Verified and updated clinical records.
  • Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Oriented and trained new staff on proper procedures and policies.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

High School Diploma -

Burke County High School
Waynesboro, GA
05-2000

Certificate - Medical Assistant

Virginia College
Augusta, GA
01-2013

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • HIPAA compliance
  • Compassionate communication
  • Emotional support
  • Flexibility and adaptability
  • Active listening
  • Team collaboration
  • Reliable team player
  • Recording vital signs
  • Electronic charting

Certification

The National Society Of Leadership and Success

Timeline

CNA/Medical Assistant/Medical Clerk

Burke Health
12.2024 - Current

Patient Transporter/Patient Care Technician

Doctors Hospital
11.2017 - 07.2019

Patient Care Technician

Augusta University Medical Center/WellStar
05.2017 - 02.2023

Medical Assistant

Private Duty Hospice Care
01.2015 - 09.2021

Certified Clinical Medical Assistant

Augusta University Medical Center (WellStar)
07.2013 - 10.2015

High School Diploma -

Burke County High School

Certificate - Medical Assistant

Virginia College

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Lessie Cobb