LESTORIA CATALON
JONESBORO
Summary
Detail-oriented Accounts Receivable Specialist with extensive expertise in cash application management and ensuring precise client account accuracy. Proficient in Oracle, QuickBooks, and Microsoft Excel, driving efficiency in payment tracking and billing processes. Committed to leveraging strong analytical skills to enhance financial compliance while supporting organizational growth and operational excellence. Recognized for a proactive approach to problem-solving and dedication to fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Clerk
IDN ARMSTRONGS INC
11.2024 - Current
- Collaborated with sales team to resolve billing discrepancies and improve customer satisfaction.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
ACCOUNTS RECEIVABLE SPECIALIST (B2B)
Acuity Brands
05.2024 - 11.2024
- Oversee cash applications, ensuring accurate client accounts and improved payment tracking.
- Conduct commercial collections, reducing outstanding balances and enhancing cash flow.
- Generate and distribute invoices/statements via Oracle, streamlining billing processes.
- Monitor client accounts for timely payments, ensuring financial compliance and reducing overdue accounts.
- Apply missing credits, resolving discrepancies and maintaining accurate financial records.
SENIOR COLLECTIONS REPRESENTATIVE
United Auto Acceptance
05.2023 - 03.2024
- Processed overdue payments, enhancing collection efficiency and reducing delinquent amounts.
- Conducted skip tracing for overdue accounts, improving recovery rates and account resolution.
- Made 100-150 daily outbound calls, negotiating payment plans and scheduling repossessions.
- Developed payment reconciliation plans, significantly reducing delinquent balances.
- Implemented strategic skip tracing techniques for severely past due accounts, enhancing recovery rates and minimizing financial losses for the company.
ACCOUNTS RECEIVABLE SPECIALIST
Austell International Farmers Market
07.2020 - 11.2021
- Processed payroll for 200+ employees using QuickBooks and ADP, ensuring timely and accurate payments.
- Logged daily vendor invoices, maintaining precise records for over 50 vendors.
- Organized accounts receivable files, reducing retrieval time by 30%.
- Monitored accounts receivable, generating weekly reports to track outstanding balances.
- Created vendor invoices with QuickBooks, streamlining payment processes and reducing errors.
- Spearheaded social media marketing initiatives across multiple platforms, driving customer engagement and expanding market reach.
SENIOR COLLECTIONS SPECIALIST
US Auto Sales
04.2018 - 07.2020
- Resolved customer issues with loan agreements, enhancing client satisfaction and loyalty.
- Processed overdue payments, reducing delinquency rates and improving financial stability.
- Coordinated repossession notices and vehicle pickups, ensuring regulatory compliance.
- Arranged payment schedules and deferments, supporting debt recovery and client retention.
- Conducted skip tracing on overdue accounts, increasing collection efficiency.
CUSTOMER SERVICE REPRESENTATIVE (B2B)
Verizon Wireless
04.2017 - 04.2018
- Resolved 60-100 inbound calls daily, boosting customer satisfaction and retention rates.
- Processed wireless service and device orders, optimizing workflow for efficiency.
- Collected payments, improving accounts receivable turnover and reducing overdue balances.
- Set up payment plans for overdue accounts, significantly lowering delinquency rates.
- Assisted business clients with account setup, ensuring smooth and efficient operations.
- Facilitated seamless onboarding for business clients, expertly guiding them through account setup and employee additions, fostering long-term partnerships.
Education
HIGH SCHOOL DIPLOMA -
North Cobb High School
Kennesaw, GA05.2014
Skills
- Collections
- Invoice processing
- Payment posting
- Cash application
- Dispute resolution
- Oracle expertise
- SAP
- Collections management
- Accounts reconciliation
- QuickBooks experience
- Pivot table creation
- Microsoft dynamics 365
Timeline
Accounts Receivable Clerk
IDN ARMSTRONGS INC
11.2024 - Current
ACCOUNTS RECEIVABLE SPECIALIST (B2B)
Acuity Brands
05.2024 - 11.2024
SENIOR COLLECTIONS REPRESENTATIVE
United Auto Acceptance
05.2023 - 03.2024
ACCOUNTS RECEIVABLE SPECIALIST
Austell International Farmers Market
07.2020 - 11.2021
SENIOR COLLECTIONS SPECIALIST
US Auto Sales
04.2018 - 07.2020
CUSTOMER SERVICE REPRESENTATIVE (B2B)
Verizon Wireless
04.2017 - 04.2018
HIGH SCHOOL DIPLOMA -
North Cobb High School