LeTasha Howard
Jonesboro,Ga.
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Returns Associate
Traba/Quick Box Fulfillment Center
College Park, GA
06.2025 - 01.2026
- Processed incoming returns efficiently, ensuring accurate assessment of product condition.
- Coordinated with warehouse team to streamline return workflows and reduce processing time.
- Managed inventory records for returned items, maintaining organized and accurate documentation.
- Utilized warehouse management systems to track return status and update records promptly.
- Maintained cleanliness and organization of return processing area, adhering to safety protocols.
- Developed familiarity with product lines to provide informed assistance during the returns process.
- Unloaded, inspected, and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in [Software] inventory tracking system.
- Contributed to a positive work environment through effective communication with coworkers and supervisors, fostering teamwork within the department.
Customer Service Representative
VXI Global Solutions LLC
Morrow, GA
09.2019 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining professionalism and empathy.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
Security Supervisor
Weiser Security Services Inc.
Atlanta, GA
07.2007 - 10.2015
- Supervised security personnel, ensuring adherence to protocols and effective communication across teams.
- Conducted regular site inspections to identify vulnerabilities and enhance overall safety measures.
- Developed training programs for new staff, focusing on emergency response and conflict resolution techniques.
- Coordinated incident reporting processes, maintaining accurate records for compliance and analysis.
- Mentored junior security staff, fostering a culture of continuous learning and professional development.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
Skills
- Shipping and receiving
- Warehouse operations
- Customer service
- Customer relationship management (CRM)
- MS office proficiency
- Problem-solving skills
- Computer skills
- Call center experience
- Team collaboration
Timeline
Returns Associate
Traba/Quick Box Fulfillment Center
06.2025 - 01.2026
Customer Service Representative
VXI Global Solutions LLC
09.2019 - 05.2025
Security Supervisor
Weiser Security Services Inc.
07.2007 - 10.2015