Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leteria Washington

Lawrenceville

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking the Best Work Establishment, Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

BayCare Health System Inc.
01.2015 - 09.2018
  • Engaged with patients to provide critical information.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Resolved customer complaints using established follow-up procedures.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.

Patient Transporter

St. Anthony’s Hospital and Bayfront Health
01.2019 - 01.2022
  • Ensure sterilized instruments and environment in operating room
  • Prep patients for procedures; disinfect incision sites
  • Transport patients throughout facility
  • Assist with activities of daily living for residential clients
  • Assist with food preparation
  • Maintain health and safety standards including using infection control techniques

Patient Care Technician

Saint Anthony’s Hospital
01.2018 - 01.2019
  • Assist in neurological testing
  • Obtained and recorded patient vitals; record patient conditions, progress and problems and discussed observations with case manager and nurse
  • Monitor patients with mental health issues to ensure safety of themselves and others while showing compassion and empathy to help them feel at ease while simultaneously evaluating and documenting behaviors
  • Leadership of employees by providing ergonomic counseling and educated employees on proper lifting techniques; conduct small group sessions on proper worth ethics

Dietary Aide

Bayfront Health
01.2018 - 01.2019
  • Ensure sterilized instruments and environment in operating room
  • Prep patients for procedures; disinfect incision sites
  • Transport patients throughout facility
  • Assist with activities of daily living for residential clients
  • Assist with food preparation
  • Maintain health and safety standards including using infection control techniques

Collections Specialist

Brandy’s Business Expo
01.2013 - 01.2014
  • Verify account information for customers
  • Collect payments over the phone
  • Answer requests for information and provide explanation of products; counsel customers on accounts
  • Assist in handling customer complaints and providing resolutions for customer retention
  • Ensure accuracy in documenting customer inquiries

Collections Agent

Fidelity Information Services
01.2012 - 01.2013
  • Verify and update customer account information in the computer system
  • Provide accurate information in response to customer inquiries
  • Direct inbound calls to improve call flow
  • Advise customers of necessary actions and strategies for debt repayment
  • Assist customers in payment arrangements to ensure customer retention
  • Ensure accuracy in documenting and tracking payments and overall account maintenance

Certified Nursing Assistant

Jacaranda Well Balanced Healthcare
01.2024 - Current
  • Assist residents in activities of daily living
  • Prepare and assist in patient procedures
  • Assist patients in coping with their progress and mental state
  • Provide opportunities for residents to enhance their quality of life
  • Obtain and maintain accurate records

Certified Nursing Assistant/Home Health Aide

Suncoast Hospice - Empath Health
01.2020 - 01.2022
  • Provide personal care for clients
  • Responsible for assisting clients with activities of daily living
  • Respond sensitively to patient and family needs by observing and reporting any changes, including physical, spiritual, social and emotional, to assigned RN or supervisor
  • Keeping patient in good mental state while dealing with end of life process
  • Maintain health and safety standards including using infection control techniques

Certified Nursing Assistant

Largo Rehabilitation
01.2019 - 01.2020
  • Provide care for individuals with dementia, Alzheimer’s disease, physical disability, those undergoing post-operative recovery and convalescents
  • Obtained and recorded vitals; monitored patient intake of medications as directed by physician and maintained health and safety standards

Education

General Education - undefined

St. Petersburg College

High School Diploma - undefined

Boca Ciega High School
01.2008

Skills

  • Patient identity verification
  • Registration management
  • Patient check-in
  • Insurance billing
  • Appointment scheduling
  • Electronic health records

Timeline

Certified Nursing Assistant

Jacaranda Well Balanced Healthcare
01.2024 - Current

Certified Nursing Assistant/Home Health Aide

Suncoast Hospice - Empath Health
01.2020 - 01.2022

Patient Transporter

St. Anthony’s Hospital and Bayfront Health
01.2019 - 01.2022

Certified Nursing Assistant

Largo Rehabilitation
01.2019 - 01.2020

Patient Care Technician

Saint Anthony’s Hospital
01.2018 - 01.2019

Dietary Aide

Bayfront Health
01.2018 - 01.2019

Patient Access Representative

BayCare Health System Inc.
01.2015 - 09.2018

Collections Specialist

Brandy’s Business Expo
01.2013 - 01.2014

Collections Agent

Fidelity Information Services
01.2012 - 01.2013

General Education - undefined

St. Petersburg College

High School Diploma - undefined

Boca Ciega High School

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Leteria Washington