Letese Burgess
McDonough,GA
Summary
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with efficient order picking and packing techniques, ensuring timely fulfillment. Utilizes scanning equipment and inventory management systems to maintain accuracy. Knowledge of warehouse operations and collaboration, promoting smooth workflows and team success.
Overview
12
12
years of professional experience
Work History
Picker/Warehouse Packer
Tory Burch
01.2024 - 11.2024
- Operated pallet jacks and forklifts to transport goods efficiently within warehouse.
- Selected and packed customer orders accurately while maintaining quality standards.
- Coordinated inventory checks to ensure stock levels met operational demands.
- Assisted in training new pickers on best practices for safety and efficiency.
- Sorted and organized items in designated areas for easy access.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
Customer Representative
Continuum Global Solutions
12.2022 - 06.2023
- Listened to the questions and concerns of customers in order to provide answers or responses.
- Provided excellent customer service by quickly resolving issues and responding to inquiries.
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Cashier
McDonald's
12.2020 - 01.2021
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Help customers by guiding them and answering their questions.
- Am in charge of taking orders from customers.
- Counted the cash in the register drawer at the start and end of each shift.
Keyholder
Roses Discount Stores
02.2020 - 10.2020
- Was in charge of representing
- Signed for incoming shipments in the absence of the manager.
- Customer returns were accepted and processed by me.
- Was in charge of answering questions and resolving issues.
- Made a decision.
- Was in charge of training and mentoring new employees.
- Tracked and prioritized work orders to meet daily production requirements.
Environmental Services Housekeeper
Tift Regional Medical Center
10.2018 - 01.2020
- Maintained cleanliness and sanitation standards in patient areas and common spaces.
- Operated cleaning equipment, including floor scrubbers and vacuums, efficiently.
- Disposed of hazardous materials following safety protocols and regulations.
- Communicated effectively with team members to coordinate cleaning schedules.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Office Assistant
Glover Dental Group
03.2013 - 08.2016
- Coordinated office activities to enhance workflow and improve communication among team members.
- Managed scheduling and calendar updates to ensure efficient use of executive time.
- Assisted in the preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Implemented organizational systems for electronic files, improving document retrieval efficiency.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
GED -
Moultrie Technical College
Moultrie, GA01.2003
Skills
- Barcode scanners
- Warehouse safety
- Active listening
- Customer service
- Patience and empathy
- Time management skills
- Work ethic and integrity
- Customer assistance
- Cash handling
- Bathroom cleaning
- Mopping and sweeping
- Bed making proficiency
- Health and safety compliance
- Hospitality background
- Order picking
Timeline
Picker/Warehouse Packer
Tory Burch
01.2024 - 11.2024
Customer Representative
Continuum Global Solutions
12.2022 - 06.2023
Cashier
McDonald's
12.2020 - 01.2021
Keyholder
Roses Discount Stores
02.2020 - 10.2020
Environmental Services Housekeeper
Tift Regional Medical Center
10.2018 - 01.2020
Office Assistant
Glover Dental Group
03.2013 - 08.2016
GED -
Moultrie Technical College