Letisha Dominique Fleming
Augusta
Summary
Seasoned U.S. Army veteran excelling in patient administration and leadership, adept at managing complex healthcare operations and training programs across the globe. Spearheaded initiatives improving medical readiness and HIPAA compliance, showcasing strong analytical skills and empathetic customer service. Achieved significant advancements in healthcare efficiency and staff development, ensuring high-quality care for 30,000+ beneficiaries. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NCOIC Patient Administration Department
Raymond W. Bliss Army Health Clinic
Fort Huachuca
05.2024 - Current
- Oversaw outpatient records processing, medical coding, patient accountability, and regulatory compliance.
- Managed Disability Evaluation System (DES) cases, coordinating medical board reviews and reporting
- Provided expert guidance on medical records management, HIPAA compliance, and third-party billing
- Developed and implemented training programs for staff proficiency in patient administration systems
NCOIC, Patient Administration Division – MEDDAC Bavaria
U.S. Army
Vilseck
03.2021 - 04.2024
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Led patient administration operations across a regional healthcare network, supporting 30,000+ beneficiaries across multiple clinics in Germany, Bulgaria, and Romania.
Senior Drill Sergeant
U.S. Army
Fort Benning
01.2019 - 02.2021
- Led basic combat training for new recruits, instilling discipline, physical readiness, and combat effectiveness
- Conducted rigorous training in marksmanship, leadership development, and battlefield medical response
- Managed performance evaluations, corrective training, and professional development of trainees
- Assisted in the development of new drills, tactics, and techniques to improve soldier efficiency.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Monitored equipment inventory levels and ensured proper maintenance of all gear used by trainees.
- Supervised and evaluated the performance of drill instructors during field exercises.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Conducted weekly inspections on barracks facilities to ensure cleanliness standards were met.
- Educated recruits in drill and ceremony, physical fitness and basic rifle marksmanship.
Schools and Operations NCO – Training & Operations
U.S. Army
Fort Bragg
02.2017 - 01.2019
- Oversaw scheduling, execution, and evaluation of unit training programs across multiple operational echelons
- Coordinated school enrollments and training certifications, ensuring compliance with Army requirements
- Managed risk assessment and safety compliance for field training exercises and range operations
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of General Studies -
American Military University
Charleston, WVBachelor of Arts - Human Resource Management
American Military University
Charles Town, WVSkills
- Patient Administration & Medical Records Management
- HIPAA compliance
- Customer service
- Healthcare Compliance & Policy Enforcement
- Leadership
- Training & Personnel Development
- Operational & Strategic Planning
- Data Analytics & Reporting
- Medical Readiness & Evacuation Procedures
- Process Improvement & Quality Assurance
- Budget & Resource Management
- Risk Management & Safety Compliance
- Emergency & Casualty Operations
- CHCS
- DMHRSi
- ATAPPS
- TRAC2ES
- Microsoft Office Suite
- Data Analytics & Reporting Systems
- Staff training
- Inventory management
- Risk assessment
- Effective communication
- Time management
- Performance evaluation
- Team collaboration
- Patient registration experience
- Strong empathy
- Verbal and written communication
- Medical terminology knowledge
- Records management
Certification
- Master Leader Course (MLC)
- Senior Leader Course (SLC)
- Advanced Leader Course (ALC)
- Sling Load Inspector Certification
- Field Sanitation Certification
- Combat Lifesaver Certification
- Range Safety Officer
Training
- Drill Sergeant School – Leadership, Fitness, and Marksmanship Instructor Training
- Antiterrorism & OPSEC Awareness
- Cybersecurity & Risk Management Training
- Healthcare Organizational Management Course
- Emergency Preparedness & Response Training
Military Awards
- Meritorious Service Medal (1)
- Army Commendation Medal (6)
- Army Achievement Medal (6)
- Certificate of Achievement (5)
- Meritorious Unit Commendation (1)
Timeline
NCOIC Patient Administration Department
Raymond W. Bliss Army Health Clinic
05.2024 - Current
NCOIC, Patient Administration Division – MEDDAC Bavaria
U.S. Army
03.2021 - 04.2024
Senior Drill Sergeant
U.S. Army
01.2019 - 02.2021
Schools and Operations NCO – Training & Operations
U.S. Army
02.2017 - 01.2019
Associate of General Studies -
American Military University
Bachelor of Arts - Human Resource Management
American Military University
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