Microsoft Office ( word, excel, outlook) Google Workspace, Sales Force
Letitia Speights
Augusta
Summary
Qualified Customer Support Representative with 4+ years in customer support service experience in a remote high- volume call center enviorment. Recognized for excellent teamwork an collaboration skills. Excellent in problem solving, and communication skills consistantly delivering exceptional customer service and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Electrify America
02.2021 - 12.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Customer Service Representative
Williams Sonoma Home
09.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
Health Services Technician
East Central Regional Hospital
03.2016 - 07.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
Education
No Degree - Certificate of Culinary/ Hospitality
Helms College Culinary School
Augusta, GA01-2024
Skills
- Customer service
- Issue resolution
- Billing support
- Attention to detail
- Team collaboration
- Microsoft Office
- Payment processing
- Empathy and patience
- Multitasking and organization
Software
Timeline
Customer Support Specialist
Electrify America
02.2021 - 12.2024
Customer Service Representative
Williams Sonoma Home
09.2019 - 02.2021
Health Services Technician
East Central Regional Hospital
03.2016 - 07.2019
No Degree - Certificate of Culinary/ Hospitality
Helms College Culinary School
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