Summary
Overview
Work History
Education
Skills
Learning new skills to improve my skills
Timeline
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Leungo Moala

Leungo Moala

Health Informatics Officer
Gaborone

Summary

I have a proven ability to manage and complete projects to the highest standard with meticulous attention to detail and within agreed deadlines. I also enjoy working in a team and can also be relied upon to use my initiatives in the workplace. I am a versatile and hardworking individual with a practical hands-on approach who always perseveres to achieve the best results. I am also able to collect and analyze information, digest facts, and figures, and quickly to complex and technical issues. I possess excellent negotiation and problem-solving skills and swiftly identify the root of any problem and develop an effective solution.

Overview

11
11
years of professional experience

Work History

Health Informatics Officer

Ministry Of Health
07.2018 - Current
  • Provide technical support for all the Ministry of Health information systems.
  • Responsible for proving capacity support to health care workers to effectively use Health Information Systems for effective service delivery and data collection thorough optimized training and mentoring.
  • Attendeds personnel meetings and training sessions to improve skills and learn new policies and procedures in health systems design and development.
  • Provide on the job mentoring to health care workers in all Health Systems, helping them develop their skills and improve systems utilization.
  • Provide Third-line telephone and email support to users to troubleshoot functional, connectivity and system downtime issues.
  • Perform monthly data quality assessments in health facilities across the country.
  • Liaise with the DHMTs to set up structures for sustainable data quality.
  • Support data analysis activities for Ministry Health and data quality management.

PIMS II Helpdesk Officer

Botswana Harvard AIDS Institute Partnership
04.2015 - 06.2018
  • Patient Information Management System (PIMS II) is a patient level information management system used to manage health data and records and improves patient care.
  • Implementing and deploying PIMS II across the country.
  • Installing and configuring computer hardware operating systems and applications.
  • Conduct proactive and reactive site visits to offer support to users where necessary to ensure maximum system availability.
  • Monitoring and maintaining computer systems and networks.
  • Provide technical support, training and mentoring of users on the system.
  • Ensure daily system backups are done and submitted to the central depository (National Datawarehouse).
  • Submit backups to central office monthly.
  • Perform timely necessary disaster recovery in health facilities to ensure system availability and prevent loss of data.



IT Help Desk Intern

Ministry Of Health
11.2012 - 03.2015
  • Installing and configuring computer hardware, operating systems and software applications.
  • Monitoring and maintaining computer systems and networks.
  • Setting up new users accounts and profiles and dealing with password issues.
  • Controlling viruses and system database back-ups.
  • Facilitated successful completion of helpdesk logs from concept to closing of tickets.
  • Maintained accurate records and documentation of the project to inform stakeholders of progress and updates.
  • Evaluated system needs and feedback to improve system utilization and improve service delivery.
  • Supported health care workers in their daily system tasks.
  • Telephone support to the users.

Education

Bachelor of Science - Computing And Its Practice

Open University
Gaborone, Botswana
04.2001 -

DNIIT Honours - Software Engineering

Botho University
Gaborone, Botswana
04.2001 -

BGCSE - Botswana General Certificate of SecondaryEducation

Kagiso Secondary School
Ramotswa, Botswana
04.2001 -

Skills

Data Analytics

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Learning new skills to improve my skills

Learning something new is a great way to keep your mind busy, work on your personal and professional development, and add meaning and purpose to your life.

Timeline

Health Informatics Officer

Ministry Of Health
07.2018 - Current

PIMS II Helpdesk Officer

Botswana Harvard AIDS Institute Partnership
04.2015 - 06.2018

IT Help Desk Intern

Ministry Of Health
11.2012 - 03.2015

Bachelor of Science - Computing And Its Practice

Open University
04.2001 -

DNIIT Honours - Software Engineering

Botho University
04.2001 -

BGCSE - Botswana General Certificate of SecondaryEducation

Kagiso Secondary School
04.2001 -

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Leungo MoalaHealth Informatics Officer