Lexis Clayton
Atlanta
Summary
Dynamic Customer Service Manager with a proven track record at Apple, adept at resolving complaints and enhancing customer loyalty. Skilled in training and mentoring teams, while implementing effective solutions that reduced complaints significantly. Strong problem-solving abilities combined with excellent time management ensure high standards of service and satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Apple
03.2023 - 03.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Representative
American Express
02.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate Degree In Nursing - Nursing
Georgia Gwinnett College
Lawrenceville, GASkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Adherence to high customer service standards
- Complaint resolution
- Team building and leadership
- Effective workflow management
Timeline
Customer Service Manager
Apple
03.2023 - 03.2025
Customer Service Representative
American Express
02.2021 - 03.2023
Associate Degree In Nursing - Nursing
Georgia Gwinnett College
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