Lidiya Abai
Atlanta
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Pappadeaux
02.2021 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Day to Day Manager
Rubiana Records LLC
05.2020 - 01.2021
- Increased client satisfaction, maintaining regular communication and promptly addressing concerns.
- Streamlined day-to-day operations by implementing efficient scheduling and task delegation systems.
- Led meetings to communicate relevant updates or gather feedback from team members regarding ongoing initiatives or challenges faced during daily tasks execution.
Server
Newyos Cuisine
03.2019 - 01.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Taco Mac
01.2015 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Business Managment
Georgia State University
Atlanta, GA03-2020
Skills
- Strong work ethic
- Customer service focus
- Exceptional customer service
- Staff motivation
- Guest engagement
- Professional appearance
- Hospitality service expertise
Timeline
Server
Pappadeaux
02.2021 - 12.2023
Day to Day Manager
Rubiana Records LLC
05.2020 - 01.2021
Server
Newyos Cuisine
03.2019 - 01.2020
Server
Taco Mac
01.2015 - 01.2019
Bachelor of Arts - Business Managment
Georgia State University
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