Lilian Makuwo
Gaborone
Summary
Dynamic sales leader with a proven track record at KONICA MINOLTA, excelling in customer relationship management and strategic planning. Expert in negotiation and project management, I successfully drove new business initiatives, managing over 100 major accounts and consistently exceeding sales targets. Committed to delivering exceptional service and fostering team collaboration. Strategic leader with background as Head of Sales. Demonstrated success in managing and growing sales departments, focusing on enhancing team performance, optimizing customer satisfaction, and boosting company revenue. Known for strong skills in strategic planning, business development, and market analysis. Significant contributions made by implementing innovative strategies that led to increased market share and profitability.
Overview
14
14
years of professional experience
Work History
Head Of Sales
KONICA MINOLTA
Gaborone
02.2023 - Current
- Company Overview: Industry: ICT
- Team Management
- Monitoring of company major accounts performance
- Customer relationship management
- Provision of ground support to the Sales Team
- Setting and monitoring Sales targets
- Major Contract negotiation and Management
- Sales initiatives implementation
- Tracking Sales goals and reporting results to Management
- Industry: ICT
Sales Executive
KONICA MINOLTA
Gaborone
05.2021 - 01.2023
- Company Overview: Industry: ICT
- Selling of photocopiers and Print Management Software
- Handling over 100 Accounts with 15 of them being major accounts
- Generating new business from Government and private sector
- Compiling tenders
- Taking part in team building activities with aim of promoting company products and services
- Attending to customers queries and mitigating them
- Industry: ICT
Sales Executive
NASHUA BOTSWANA
Gaborone
03.2016 - 02.2021
- Company Overview: Industry: ICT
- Selling of photocopiers, Print Management Software, Internet, Biometric Equipment's & other Software's
- Handling over 150 Accounts with 20 of them being major accounts
- Generating new business from Government and private sector
- Tenders' preparations and submissions
- Taking part in team building activities with aim of promoting company products and services
- Attending to customers queries and mitigating them
- Handing customer queries and complaints
- Industry: ICT
Sales Executive
FSG LIMITED
Gaborone
07.2011 - 02.2016
- Company Overview: Industry: Insurance & Manufacturing
- Selling of FSG products and services
- Capturing of contracts
- Products presentation/Selling
- Policy statement assessment
- Invoicing and receiving cash
- Banking
- Team building activities manager
- Filing of Claims for approval purpose
- Industry: Insurance & Manufacturing
Education
Level 3 - Chinese Language Study
CONFUCIUS INSTITUTE AT UB
Gaborone01.2025
BBA - Bachelors of Business & Entrepreneurship (Awaiting Certificate)
BOTSWANA OPEN UNIVERSITY
Gaborone11.2024
Certificate - Contract Management
THE WORLD BANK
THE WORLD BANK11-2024
Higher National Certificate - Certificate in Civic Leadership
YALI
Gaborone01.2021
Certificate - Certificate Of Proficiency -Long Term (COP)
BOTSWANA ACCOUNTANCY COLLEGE
Gaborone01.2013
Advanced Diploma - Marketing Management
GIPS BOTSWANA
Gaborone12-2010
Skills
- National accounts management
- Prospecting skills
- Contact follow-up
- Sales planning
- Proposal development
- Multidisciplinary team leadership
- Key account management
- Revenue forecasting
- Cross-functional collaboration
- Team oversight
- Sales presentation
- CRM proficiency
- Pipeline management
- Territory management
- Key account growth
- Solution selling
- Negotiation expertise
- Competitive intelligence
- Sales operations
- POS : BPO, Athena and AS400 expert
Timeline
Head Of Sales
KONICA MINOLTA
02.2023 - Current
Sales Executive
KONICA MINOLTA
05.2021 - 01.2023
Sales Executive
NASHUA BOTSWANA
03.2016 - 02.2021
Sales Executive
FSG LIMITED
07.2011 - 02.2016
Level 3 - Chinese Language Study
CONFUCIUS INSTITUTE AT UB
BBA - Bachelors of Business & Entrepreneurship (Awaiting Certificate)
BOTSWANA OPEN UNIVERSITY
Certificate - Contract Management
THE WORLD BANK
Higher National Certificate - Certificate in Civic Leadership
YALI
Certificate - Certificate Of Proficiency -Long Term (COP)
BOTSWANA ACCOUNTANCY COLLEGE
Advanced Diploma - Marketing Management
GIPS BOTSWANA
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