Lilian Sanchez

• Assisted customers by answering calls/inquiries and resolving issues effectively.
• Delivered consistent top- notch performance under pressure during peak calling hours and seasons.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Maintained up-to-date knowledge of promotions, driving customer engagement and sales.
• Created follow up tasks to touch base with customers via Hubspot.
• Increased sales revenue by setting sales goals and building strong rapport with customers and recommending appropriate products based on their needs.
• Managed a sod installation program, coordinating job assignments and making sure they provided exceptional service to customers.
• Effectively managed and maintained the accounts of the landscapers.
• Became a member of the Enterprise Group, responsible for providing quotes large scale orders of Super Rolls.

• Implemented process improvements that enhanced workflow efficiency.
• Maintained open lines of communication between all parties involved in the construction process, fostering positive working relationships.
• Translated between workers and job site managers to ensure project completion.
• I coordinated the reallocation of workers across job sites to ensure job completions.
• I facilitated the distribution of checks from the job site manager to the workers.

- I chose the leave the position due to the requirement to relocate out of state,which did not align with my preferences.

• Conducted comprehensive candidate screenings to match qualifications with job requirements.
• Assisted new hires with the process of applying and translating if needed.
• Provided constructive feedback to candidates throughout the interview process to help them improve their chances of success in future opportunities.
• Administered drug tests following established protocols to ensure compliance with regulatory standards.

- I decided to pursue other job opportunities due to compensation not aligning with my financial goals.

• Assisted customers in product selection, enhancing overall shopping experience.
• Processed transactions at cashiers both with cards and cash, efficiently, ensuring accuracy and adherence to company policies.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.