Liliana Alvarado
Marietta
Summary
Accomplished franchise owner offering proven background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building solid reputation.
Overview
31
31
years of professional experience
2000
2000
years of post-secondary education
Work History
Franchise Owner
Janproatlanta
Marietta
11.2019 - Current
- Organized promotional events to attract new customers and boost sales revenue.
- Negotiated contracts with suppliers to secure competitive prices for goods and services.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Ensured that all stores were compliant with health codes, safety standards, labor laws and other applicable regulations.
- Reviewed customer feedback surveys to determine areas where improvements could be made.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Trained with experienced franchisees to learn ins-and-outs of business and corporate requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Audit Assistant
Archdiocese Of Atlanta
Marietta
02.2018 - 02.2019
- Drafted summary memos describing audit findings, conclusions, and recommendations for management review.
- Collaborated with other members of the team in order to complete assigned tasks efficiently.
- Assisted external auditors during annual audits by providing requested documents and information.
- Participated in meetings with clients to discuss audit results and recommendations for improvement.
- Assisted with the preparation of audit working papers, including gathering supporting documentation for testing purposes.
- Documented audit procedures and findings in accordance with company and regulatory requirements.
- Supported senior auditors in the preparation of audit documentation and audit work papers.
- Checked and reconciled bank deposits and payments.
- Reviewed internal audit controls.
- Participated in meetings with clients to discuss audit processes and findings.
- Collaborated with external partners to complete audits.
- Assisted clients in determining business strategy and achieving profitability goals.
Assistant Manager, Customer Service
Los Reyes Bar & Grill
Marietta
08.1994 - 07.2015
- Identified areas where operational efficiencies could be improved upon.
- Established relationships with key stakeholders within the organization.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Managed day-to-day operations of the Customer Service department.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Ensured compliance with all applicable laws, regulations, and company policies.
- Developed strategies to increase customer loyalty and retention rates.
- Interfaced with vendors regarding product availability or delivery issues.
- Performed daily audits of customer accounts for accuracy and completeness.
- Resolved escalated complaints from customers in a timely manner.
- Participated in weekly meetings with senior management for status updates.
- Maintained accurate records of customer interactions for future reference.
- Reviewed billing discrepancies with customers to resolve any payment issues.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Business Administration - Accounting
Kennesaw State University
Kennesaw, GA 06.2014 - 05.2018
Associate of Applied Science - Accounting
Chattahoochee Technical College
Marietta, GA 01.2010 - 07.2013
Marietta High School
Marietta, GaSkills
- Promotional event planning
- Contract negotiation
- Regulatory compliance
- Customer relationship management
- Customer service
- Customer relations
- Client service
Languages
Spanish
Limited
Timeline
Franchise Owner
Janproatlanta
11.2019 - Current
Audit Assistant
Archdiocese Of Atlanta
02.2018 - 02.2019
Bachelor of Business Administration - Accounting
Kennesaw State University
06.2014 - 05.2018
Associate of Applied Science - Accounting
Chattahoochee Technical College
01.2010 - 07.2013
Assistant Manager, Customer Service
Los Reyes Bar & Grill
08.1994 - 07.2015
Marietta High School