Lillian Bryan
Senior Logistics Concierge
Luthersville,GA
Summary
Experienced in cultivating strong relationships with clients and vendors, I excel at ensuring seamless transactions and efficiently resolving any issues that may arise. My goal is to utilize my expertise to drive operational excellence and surpass client expectations as a Lead Logistics Concierge. With a results-driven approach, I am dedicated to delivering exceptional support for customer needs. I have a proven track record of effectively managing concerns and resolving conflicts to maximize customer satisfaction. Additionally, my strong background in customer relations and communication further enhances my ability to provide top-notch service.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Senior Logistics Concierge
Cox Automotive
Phoenix, AZ
06.2024 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and text interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Automotive Claims Specialist
Cox Automotive
Atlanta, GA
04.2022 - 06.2023
- Able to manage a high volume of tasks in a timely and efficient manner
- Identifies client needs and resolves issues by providing solutions or alternatives
- Built and maintained sustainable relationships with high end clients by providing excellent customer service
- Effectively communicate with clients regarding client facing tools
Commercial Account Coordinator
Manheim Atlanta
07.2017 - 10.2018
Arbitrator/Arbitration Secretary
Manheim Atlanta
08.2015 - 07.2017
Education
BA - Business Administration
American Intercontinental University
Atlanta, GA 01.2020 - 06.2022
Skills
- Experienced in AS400 Operations
- Workbench
- Creative Problem-Solving
- Relationship building
- Highly adaptable
- Time Management
- Salesforce
- Communication
Leadership Experience
Successfully graduated from the Cox Automotive Future Leaders program in 2023.
Timeline
Senior Logistics Concierge
Cox Automotive
06.2024 - Current
Automotive Claims Specialist
Cox Automotive
04.2022 - 06.2023
BA - Business Administration
American Intercontinental University
01.2020 - 06.2022
Commercial Account Coordinator
Manheim Atlanta
07.2017 - 10.2018
Arbitrator/Arbitration Secretary
Manheim Atlanta
08.2015 - 07.2017
Similar Profiles
Tyana LesterTyana Lester
Product Readiness Manager at Cox AutomotiveProduct Readiness Manager at Cox Automotive
Shakita WilliamsShakita Williams
Lead Business Service Specialist at Cox AutomotiveLead Business Service Specialist at Cox Automotive
HANNAH FERGUSON PEARLHANNAH FERGUSON PEARL
Account Operations Specialist II at Cox AutomotiveAccount Operations Specialist II at Cox Automotive