Lillian Cromer
Albany
Summary
Bringing a warm, friendly demeanor and excellent communication skills. Committed to creating a welcoming atmosphere and ensuring a memorable experience for guests. Personable and detail-oriented with solid foundation in biology and laboratory techniques. Possesses in-depth understanding of biological concepts and hands-on skills in microscopy. Excelled in multitasking and problem-solving, enhancing guest satisfaction and loyalty. Skilled in both interpersonal communication and computer applications, my approach significantly improved service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Bartender
Mamaritas Mexican Kitchen
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Austin's Firegrill & Oyster Bar
Austin Newman
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple responisibilities simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
Optician
Family Eye Care
11.2018 - 07.2021
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Education
Bachelor of Science - Biology
Albany State University
Albany, GA12-2024
Skills
- Strong multitasking
- Friendly, positive attitude and customer service skills
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing/engaging personality
- Complex Problem-solving
- Professional appearance
- Computer skills
- Loves constructive criticism
Timeline
Bartender
Mamaritas Mexican Kitchen
05.2024 - Current
Austin's Firegrill & Oyster Bar
Austin Newman
04.2021 - Current
Optician
Family Eye Care
11.2018 - 07.2021
Bachelor of Science - Biology
Albany State University
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