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Served breakfast, lunch and dinner to 50-80 customers per shift. Memorize over 20 menu items and rotating specials in order to give customized recommendations to guest.
Warmly greeted and escorted guests to their assigned tables seating.
Presented menus and daily specials to guests while ensuring they had napkins, bread and silverware.
Coordinated with the waitstaff, kitchen and managers to ensure each guests was assigned and satisfied with their service
Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time. Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
Provided prompt customer support, with a professional, friendly and patient attitude.

Goal-oriented manager with distinguished experience in various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.


Dynamic professional with extensive experience in customer service and team training, notably at Greenville Ave Pizza Company. Proven ability to enhance guest experiences and optimize operations through effective complaint handling and organization. Skilled in inventory management and fostering strong customer relationships, driving satisfaction and loyalty in fast-paced environments.
Personable and proactive professional with strong aptitude for customer engagement and positive, upbeat attitude. Possesses knowledge of property management fundamentals and excellent communication skills, seamlessly transitioning into effective relationship building and problem-solving. Committed to enhancing tenant satisfaction and optimizing leasing operations.
Developed strong client relationship management and negotiation skills in fast-paced real estate environment, looking to transition into new field. Demonstrated expertise in assessing client needs and providing tailored solutions. Ready to leverage these skills to create positive impact in new professional setting.

Proven leader in hospitality and customer service management, adept at training teams and enhancing guest satisfaction at The Fancy Goose Group LLC. Skilled in problem-solving and maintaining a calm demeanor under pressure, I excel in creating memorable customer experiences and improving service quality. My expertise in restaurant operations and guest service has consistently boosted customer loyalty.

I have been a manager for over three years. I work overtime most weeks, while also attending college, serving customers and cooking food. Another big part of the job I do is making sure the building is cleaned spotless from head to toe. Being a waitress means getting paid based on your service, and I am confident in my abilities of that region.

Lillian Gatuma

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