LILLIAN J. BROWN
Snellville
Summary
Dedicated administrative professional with a strong focus on accurate documentation and regulatory compliance. Expertise in collaborating across departments to facilitate seamless operations while providing exceptional service and maintaining confidentiality in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Northside Hospital
10.2022 - Current
- Coordinated with physicians, nurses, and multidisciplinary teams to enhance daily operational efficiency.
- Delivered exceptional customer service and communication to improve patient satisfaction.
- Maintained accurate records and performed data entry to support patient care processes.
- Manage documentation while maintaining strict confidentiality and regulatory compliance.
- Prioritize multiple responsibilities in a fast-paced environment.
Certified Nursing Assistant
Rhode Island Hospital
04.2015 - 04.2021
- Ensured adherence to HIPAA regulations in all patient interactions.
- Maintained confidential records and documentation to ensure compliance with privacy regulations.
- Collaborated across departments to streamline daily operations and enhance patient care.
- Managed competing priorities while providing excellent service.
- Supported administrative functions through precise documentation and effective communication, facilitating smooth operational flow.
Education
Certified Nursing Assistant Program -
Hi-Tep School of CNA
01-2014
Associate Degree -
Community College of Rhode Island
Skills
- HIPAA Compliance
- Customer Service
- Data management
- Confidential File Management
- Office Administration
- Microsoft Office
- Schedule management
- Time Management
- Organizational skills
- Problem Solving
- Team Collaboration
- English & Spanish
Languages
Spanish
Professional
Timeline
Patient Care Technician
Northside Hospital
10.2022 - Current
Certified Nursing Assistant
Rhode Island Hospital
04.2015 - 04.2021
Certified Nursing Assistant Program -
Hi-Tep School of CNA
Associate Degree -
Community College of Rhode Island