Summary
Overview
Work History
Education
Skills
Certification
Accomplishments & Awards
Timeline
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Lillian Picard

Atlanta,GA

Summary

Dedicated, high performing and service-driven professional with over 5 years of cross-industry experience in hospitality, leasing, and customer relations. Adept at resolving complex issues and building strong customer rapport while prioritizing company interests and regularly exceeding performance targets. Recognized as a mentor and professional sales trainer, known for fostering team excellence and driving results in a diverse array of work environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Community Support Specialist

Venterra Realty
06.2025 - Current
  • Serve as go-to mentor and professional sales trainer to deliver virtual and in-person training and operational support for more than 50 properties across the portfolio.
  • Identify underperforming assets and individuals then partner with site leaders to support training deployment and uphold brand standards.
  • Utilize a variety of instructional design methodologies to create effective learning experiences and collect data on program effectiveness to identify opportunities for improvements to curricula.

Certified Sales and Leasing Consultant

Venterra Realty
04.2023 - 06.2025
  • Consistently achieved top-tier performance metrics in closing ratios, sales conversions, and resident satisfaction.
  • Established strong rapport with customers and local businesses to obtain favorable deal terms, increase brand exposure in the market and overcome objections to drive occupancy metrics.
  • Selected to serve as Mentor for the ATL region and personally trained 8 new hires and additional underperforming peers in advanced sales techniques and retention strategies.
  • Monitored competitor offerings and innovations to stay ahead with proactively adjusted sales and marketing strategies.

Bar Manager

Buca di Beppo
12.2022 - 07.2024
  • Oversaw bar operations, ordering, and inventory logs while maintaining compliance with safety standards.
  • Recognized for consistency in team leadership and guest satisfaction and trained FOH staff in service delivery and upselling practices during high-volume shifts
  • Crafted daily specials and beverage promotions to increase upselling opportunities and exceed daily sales goals.

Sales & Marketing Coordinator Intern

Sheffield Property Management
05.2022 - 09.2022
  • Researched competitor trends and analyzed data metrics to inform strategic decisions and identify relevant content to capture interest, improve site traffic and improve sales conversions.
  • Resolved conflicts between residents regarding noise, encroachments, and billing while prioritizing customer satisfaction and overall retention.
  • Inspected properties before and after new resident move-ins to coordinate vendors and ensure satisfactory upkeep of residential assets on behalf of investors.
  • Handled documents with sensitive personally identifiable information and verified resident alignment with application screening standards in order to secure the most ideal renters while maintaining compliance with Fair Housing regulations.

Restaurant & Banquet Server

Houlihan's
03.2021 - 07.2022
  • Support the needs of a 5 or more person wait staff while handling food and beverage orders for large banquet-style events of up to 100 guests.
  • Deliver prompt and friendly service, upsell products, respond to guest needs efficiently, and maintain high service ratings.

Education

Diploma -

Columbus High School
Columbus, GA
05-2022

Some College (No Degree) -

Kennesaw State University
Kennesaw
05-2023

Skills

  • Effective problem-solving and collaboration
  • Effective communication using Microsoft Outlook and Teams
  • Experienced with CRM platforms including Yardi, Knock, and AnyoneHome
  • Document, presentation and productivity software skills
  • Sales training and KPI coaching driven at performance improvement
  • Skilled in empathetic problem solving & customer retention

Certification

  • Certified Apartment Leasing Professional (CALP) - National Apartment Association
  • Fair Housing Certification

Accomplishments & Awards

Recipient of the 2023 Leasing Rising Star award for consistent top performance surpassing that of peers hired in the same year. Additionally awarded in 2024 for generating more than one million dollars in sales revenue.

Timeline

Community Support Specialist

Venterra Realty
06.2025 - Current

Certified Sales and Leasing Consultant

Venterra Realty
04.2023 - 06.2025

Bar Manager

Buca di Beppo
12.2022 - 07.2024

Sales & Marketing Coordinator Intern

Sheffield Property Management
05.2022 - 09.2022

Restaurant & Banquet Server

Houlihan's
03.2021 - 07.2022

Diploma -

Columbus High School

Some College (No Degree) -

Kennesaw State University

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Lillian Picard