Lilliana Ramirez
Hoschton
Summary
Bilingual (English/Spanish) customer service professional with experience supporting clients, managing accounts, and delivering high‑quality service in fast‑paced environments. Strong background in Microsoft licensing support, sales, and client communication, combined with recent experience in student safety and family interaction. Reliable team player eager to learn with a positive attitude.
Overview
28
28
years of professional experience
Work History
School Bus Monitor
Jackson County School District
Jackson
09.2025 - Current
- Support student safety and supervision during transportation.
- Communicate daily with students, families, and school staff in a calm, professional manner.
- Assist special‑needs students with patience, empathy, and individualized support.
- Maintain order, resolve conflicts, and create a positive environment on the bus.
- Document incidents and follow district safety procedures.
School Bus Driver
Voyago
Ontario
02.2020 - 01.2025
- Safely transported students to and from designated stops, schools, and activities.
- Inspected tires, brakes, wipers, lights, fluids, and safety equipment daily to ensure vehicle safety and compliance.
- Operated multi‑passenger vehicles in compliance with traffic regulations.
- Guided students during boarding, exiting, and street crossing to promote safety and prevent accidents.
- Maintained orderly student behavior during transit to create a safe and secure travel environment.
- Reported delays, malfunctions, and incidents via phone or two‑way radio.
- Ontario, Canada
Sales Associate
Dulux Paints
Ontario
02.2018 - 10.2019
- Assisted customers in selecting products that met their needs.
- Managed orders by phone, email, and in person.
- Built strong relationships with retail and contractor clients.
- Ensured quality assurance for all orders and supported point‑of‑sale operations.
- Maintained displays, décor samples, and organized sales areas.
- Mixed, tinted, and color‑matched paints and coatings.
- Ontario, Canada
Microsoft Sales Specialist
InterGrupo S.A.
Medellín
10.2001 - 04.2008
- Managed full sales and service cycle, addressing inquiries, providing product guidance, and ensuring thorough documentation and follow-up.
- Provided bilingual customer support for Microsoft licensing, renewals, and compliance.
- Built and maintained strong customer relationships and ensured contract renewals.
- Audited licensing usage and recommended compliance adjustments to optimize customer satisfaction.
- Delivered training sessions on product features and updates, enhancing customer understanding and application.
- Prepared weekly and monthly reports for management.
- Medellín, Colombia
Sales Specialist
Informatica Datapoint
Medellín
01.1998 - 01.2001
- Engaged and acquired new clients, expanding company reach
- Ensured high-quality customer service and nurtured client relationships
- Educated clients on new technologies, brands, and products to enhance offerings
- Followed up with support management, maintained the status of active problems
- Kept updated with the latest information from the manufacturer
- Medellin, Colombia
Education
Safe Driving Certificate -
Transdev
Ontario, Canada01-2024
School Bus Driver Improvement Course -
Ontario Safety League
Ontario, Canada01-2024
Accessibility Standards for Customer Service Training -
Waterloo Region
Ontario, Canada01-2020
SmartDriver for School Bus Training Program -
FleetSmart
Ontario, Canada01-2020
ESL Program -
St. Louis Continuing Education Centre
Ontario, Canada01-2017
Bachelor of Business Administration -
CEIPA University
Medellín, Colombia01-2002
Skills
- Client support
- Building rapport with customers
- Order accuracy
- Team collaboration
- Conflict resolution
- Time management
- Reliable
- Patient
- Organized
- Bilingual: English & Spanish
- Microsoft licensing knowledge
Timeline
School Bus Monitor
Jackson County School District
09.2025 - Current
School Bus Driver
Voyago
02.2020 - 01.2025
Sales Associate
Dulux Paints
02.2018 - 10.2019
Microsoft Sales Specialist
InterGrupo S.A.
10.2001 - 04.2008
Sales Specialist
Informatica Datapoint
01.1998 - 01.2001
Safe Driving Certificate -
Transdev
School Bus Driver Improvement Course -
Ontario Safety League
Accessibility Standards for Customer Service Training -
Waterloo Region
SmartDriver for School Bus Training Program -
FleetSmart
ESL Program -
St. Louis Continuing Education Centre
Bachelor of Business Administration -
CEIPA University