Lenique Venable
4172 Kimlie Cove
Summary
Dynamic Chat Support Representative with a proven track record at Babel Audio, enhancing AI interactions through effective communication and collaboration. Skilled in problem resolution and performance tracking, I excel in understanding customer needs and fostering loyalty, consistently delivering exceptional service experiences. Committed to continuous improvement and team success.
Overview
2025
2025
years of professional experience
Work History
Chat Support Representative
Babel Audio
- Enhance AI Conversations: Continuously improve AI's ability to understand and respond to user queries naturally, accurately, and efficiently through chatting with other chat reps
- Train and Fine-Tune Models: Assist in training AI models, refining them for specific use cases and ensuring they evolve based on real-time user input.
- Collaboration with Teams: Work closely with AI engineers and data scientists to develop new features and enhance the overall AI functionality.
CSR MRKT FT
Maximus
10.2024 - 11.2024
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Participated in the onboarding and initial training period with Maximus.
Education
Fashion Design - Fashion Design
Maricopa Community Colleges, Phoenix College
Phoenix, AZ04.2016
Skills
- Quick typing
- Language fluency
- Empathy display
- Performance tracking
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Attention to detail
- Reliability
- Excellent communication
- Understanding customer needs
- Active listening
- Effective communication
- Problem resolution
- Customer relations
- Call center experience
Accomplishments
Author of Bestie
Timeline
CSR MRKT FT
Maximus
10.2024 - 11.2024
Chat Support Representative
Babel Audio
Fashion Design - Fashion Design
Maricopa Community Colleges, Phoenix College
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