Lillie Westmoreland
McDonough
Summary
Dynamic professional with proven leadership at H&R Block, enhancing team performance and client satisfaction. Skilled in Microsoft Excel and adept in public relations, I excel in high-pressure environments, resolving conflicts and driving sales growth. Committed to fostering strong relationships and delivering exceptional service in every interaction.
Overview
4
4
years of professional experience
Work History
Associate Team Leader
H&r Block Tax Svc
11.2022 - 04.2025
- Inbound/outbound calls
- Providing leadership to a customer-centric team of associates and accelerated their seasonal tax business by
managing a single H&R Block tax office - Scheduling and confirming appointments
- Handling payments
Sales Representative
Georgia Auto Pawn
04.2024 - 11.2024
- Inbound/Outbound calls
- Assisting customers with title pawn, buy, and sales transactions, taking payments.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Front End
Walmart
10.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Receptionist
Daffodil Pediatrics
07.2021 - 01.2023
- Handled sensitive information discreetly, ensuring the protection of client privacy.
- Managed high call volumes with professionalism, resulting in improved client relations.
- Prepared invoices and expense reports accurately, supporting financial department goals.
- Collaborated with team members to maintain optimal office functionality and workflow.
- Confirming medical insurances
- Inbound/Outbound calls
Customer Service Representative
Sedgwick Claims Management
07.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handling insurance claims
Education
Morrow High School
Morrow, GA05-2009
Skills
- Microsoft teams
- Public Relations,
- Communication skills
- Microsoft word
- Leadership
- Microsoft excel
- Communications
- People management
Timeline
Sales Representative
Georgia Auto Pawn
04.2024 - 11.2024
Front End
Walmart
10.2023 - 04.2024
Associate Team Leader
H&r Block Tax Svc
11.2022 - 04.2025
Front Receptionist
Daffodil Pediatrics
07.2021 - 01.2023
Customer Service Representative
Sedgwick Claims Management
07.2021 - 07.2022
Morrow High School
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