Lily Kelly
Covington
Summary
Proactive Receptionist with extensive experience in greeting visitors, confirming appointments, and managing client communications. Skilled in telephone operations, data entry, and maintaining a professional reception area. Bringing strong organizational and time management skills to deliver excellent customer service and support.
Overview
4
4
years of professional experience
Work History
Receptionist
Courtesy Ford Conyers
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Make sure that the customers have a great experiences in the building, making sure no one leaves upset.
Restaurant Hostess
Cafe Milanos
06.2021 - 10.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
High School Diploma -
Alcovy High School
Covington, Ga05-2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Can handle angry customers
- Problem-Solver
Timeline
Receptionist
Courtesy Ford Conyers
10.2022 - Current
Restaurant Hostess
Cafe Milanos
06.2021 - 10.2022
High School Diploma -
Alcovy High School
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