Lily Pease
Roswell
Summary
Dynamic, and dedicated server with a strong work ethic, and exceptional customer service skills, honed at several restaurants. Proven ability to enhance guest engagement and satisfaction through effective multitasking and cash handling. Experienced in utilizing the Toast POS system to streamline operations and improve service quality.
Overview
4
4
years of professional experience
Work History
Server
Camps Kitchen And Bar
01.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge training for new team members.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using POS system.
- Handled guest inquiries and resolved complaints efficiently and professionally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Keke's Breakfast Cafe
05.2025 - 09.2025
- Delivered exceptional customer service by promptly taking and processing breakfast orders.
- Ensured cleanliness and organization of dining area to enhance guest experience.
- Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
- Contributed to a positive workplace culture by supporting fellow team members during peak times and stepping in as needed for various tasks.
Restaurant Hostess
Parma Tavern
04.2023 - 12.2024
- Greeted and seated guests, ensuring timely and efficient service.
- Managed reservation system, optimizing seating arrangements for maximum efficiency.
- Coordinated with kitchen and waitstaff to enhance guest experience during peak hours.
- Trained new hostesses on customer service protocols and operational procedures.
Sales Associate
Pacsun
07.2021 - 01.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions to drive sales effectively.
- Processed transactions accurately and efficiently using POS systems.
- Collaborated with team members to ensure optimal store presentation and inventory levels.
Education
Bachelor of Arts - English
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Prior knowledge of Toast POS system
- Service prioritization
Timeline
Server
Keke's Breakfast Cafe
05.2025 - 09.2025
Server
Camps Kitchen And Bar
01.2024 - Current
Restaurant Hostess
Parma Tavern
04.2023 - 12.2024
Sales Associate
Pacsun
07.2021 - 01.2023
Bachelor of Arts - English
Kennesaw State University