Lily Polk
Sharpsburg
Summary
Detail-oriented and dependable professional with experience as a hostess, nutrition barista, and IT administrator, currently pursuing a nursing degree. Skilled in customer service, technical support, and multitasking in fast-paced environments. Strong communicator with a solid foundation in problem-solving, teamwork, and customer-centered care. Committed to maintaining cleanliness and organized environments, delivering efficient service, and supporting both clients and healthcare teams effectively.
Overview
3
3
years of professional experience
Work History
Nutrition Barista
Newnan Nutrition
04.2026 - Current
- Crafted high-quality beverages while adhering to health and safety standards.
- Trusted to independently open, operate, and close the nutrition tea store while delivering excellent customer service.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service, fostering a welcoming environment for all patrons.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Restaurant Hostess
The Hound
01.2026 - Current
- Greeted and seated guests promptly, ensuring an exceptional dining experience.
- Collaborated with servers to communicate special requests and dietary restrictions effectively.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained cleanliness and organization of front-of-house areas for optimal guest impression.
- Assisted in resolving guest inquiries and concerns with professionalism and efficiency.
IT Administrator
N3 Services
09.2025 - Current
- Managed network infrastructure, ensuring optimal performance and security for all systems.
- Administered user accounts, permissions, and access controls in the Active Directory environment.
- Resolved technical issues for end-users through efficient troubleshooting and support services.
- Provided timely support to customers via email, phone, and ticketing systems while maintaining high satisfaction ratings.
- Maintained professional communication during high-priority incidents to minimize user disruption.
Hostess/To-Go Server/Expeditor/Busser
Palmer's PTC
08.2023 - 08.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Engaged in friendly conversation to elevate guest experience.
- Collaborated with team members to maintain efficient dining operations.
- Monitored server availability and table turnover to optimize seating arrangements.
- Took beverage orders and served drinks during peak meal periods.
Head Hostess
J. Christopher's
02.2024 - 07.2024
- Managed seating arrangements to ensure optimal guest flow and experience.
- Trained junior hostesses on service standards to enhance operational efficiency.
- Notified servers promptly after seating parties to facilitate efficient service.
- Resolved customer service and food-related issues to uphold guest satisfaction.
- Prepared dining area by arranging place settings with clean tablecloths and tableware.
Hostess/To-Go Server
Taco Mac Restaurant
03.2023 - 08.2023
- Facilitated guest inquiries by providing menu information and addressing questions promptly.
- Coordinated scheduling for reservations and processed takeout orders via phone inquiries.
- Greeted and seated guests efficiently to enhance dining experience.
- Maintained cleanliness of counter areas, restocked supplies, and ensured cash drawer accuracy.
- Conducted regular restroom checks to ensure supply availability and cleanliness standards.
Education
Bachelor of Science - Nursing
Auburn University
Auburn, Alabama, AL12-2028
High School Diploma -
Northgate High School
Newnan, GA05-2025
Skills
- Customer Service
- Communication
- Time Management
- Multitasking
- Cash Handling & POS Systems
- Leadership / Independent Shift Operations
Timeline
Nutrition Barista
Newnan Nutrition
04.2026 - Current
Restaurant Hostess
The Hound
01.2026 - Current
IT Administrator
N3 Services
09.2025 - Current
Head Hostess
J. Christopher's
02.2024 - 07.2024
Hostess/To-Go Server/Expeditor/Busser
Palmer's PTC
08.2023 - 08.2025
Hostess/To-Go Server
Taco Mac Restaurant
03.2023 - 08.2023
High School Diploma -
Northgate High School
Bachelor of Science - Nursing
Auburn University