Summary

Overview

Work History

Education

Skills

Timeline

AWARDS

Additional Information

Lina Edouard

Hinesville

Summary

Tech-savvy and smart Administrative Associate equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.

Overview

years of professional experience

Work History

Customer Care Representative

Outcomes Operating

Remote

08.2025 - Current

Resolved customer inquiries through effective communication and problem-solving techniques.
Managed escalated issues to ensure timely resolutions and enhance customer satisfaction.
Collaborated with cross-functional teams to streamline processes and improve service delivery.
Trained new team members on company policies, systems, and best practices in customer care.

Dental Treatment Coordinator

O2 Dental Group

Fayetteville, NC

05.2022 - Current

Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Collected payments from patients and arranged payment schedules.
Answered and managed incoming calls and emails.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Greeted patients, determined purpose of visit and directed to appropriate staff.

Tax Consultant

Tax Software

Fayetteville, NC

01.2022 - Current

Assist CPA Tax businesses in preparing simple to complex tax returns for individuals or business.
In this role I was also able to assist with any technical issues a customer may have been experiencing with the software.

Health Insurance Coordinator

Everise

09.2021 - 12.2021

Maintain the security and telecommunications systems, provide information to customers by answering or redirecting their inquiries to a licensed Health Insurance Broker.
Increased enrollment by 20% in this role.

Front Desk Manager

Sculpting Goddess MedSpa, Healthcare

Miami, Weston, FL

04.2019 - 08.2019

First point of contact for patients to receive body enhancements and sculpting services.
Access patient's files, process payments and schedule future appointments for patients.
Create comfortable environment for check in process with patients.

Health Care Advocate

Change Healthcare

Weston, FL

05.2017 - 03.2019

Screen social security members for additional assistance with state funded assistance programs that cater to basic needs such as food shelter housing needs etc.
Educated members on resources available in their community to help with daily needs.
Assisted between 25-30 members daily.