Linda Gray
Warner Robins
Summary
Results-driven professional with experience in quality management and staff training. Skilled in conducting audits and implementing corrective actions, contributing to enhanced compliance and operational efficiency across healthcare teams.
Overview
6
6
years of professional experience
Work History
Quality Training Specialist
CSL Plasma
07.2021 - Current
- Develop, implement, and maintain quality management systems, procedures, and operational standards.
- Conduct audits, inspections, and testing to ensure compliance with regulatory and internal guidelines.
- Identify quality issues, perform root cause analysis, and implement corrective and preventive actions.
- Analyze quality metrics, track trends, and prepare reports to support continuous improvement initiatives.
- Collaborate with cross-functional teams to achieve compliance and operational goals.
- Train staff on quality protocols, best practices, and regulatory requirements.
Unit Secretary
Houston Healthcare
02.2020 - 06.2021
- Served as the central communication hub for the unit by answering phones, paging staff, and relaying critical information between patients, nurses, and physicians.
- Managed patient admissions, discharges, insurance verification, and provided post-treatment instructions.
- Maintained accurate patient charts, updated electronic health records (EHR), and transcribed physician orders.
- Scheduled appointments, diagnostic tests, labs, and procedures while coordinating with multiple departments.
- Ordered and managed medical and office supplies to ensure unit readiness and efficiency.
Education
No Degree - CPR/BLS
CPR Certification Atlanta
Atlanta, GA07-2025
No Degree - Phlebotomy
Health Tech of Central GA
Warner Robins, GA05-2020
No Degree - International Business Management
Middle Georgia Technical College
Macon, GA05-2005
High School Diploma -
Southeast High School
Macon, Ga. 05-2000
Skills
- Learning management systems
- E-learning platforms
- Online training experience
- Job training
- First aid training
- Emergency medical response
- Safety protocols
- Advanced cardiopulmonary resuscitation
- Customer service
- Strong organization
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- Patient scheduling
- Medical records maintenance
- Nursing station operations
- Patient data confidentiality
- Insurance verification
Timeline
Quality Training Specialist
CSL Plasma
07.2021 - Current
Unit Secretary
Houston Healthcare
02.2020 - 06.2021
No Degree - CPR/BLS
CPR Certification Atlanta
No Degree - Phlebotomy
Health Tech of Central GA
No Degree - International Business Management
Middle Georgia Technical College
High School Diploma -
Southeast High School