Linda Johnson
Buchanan
Summary
Dynamic and detail-oriented professional with extensive experience at Tanner Medical Center, excelling in HIPAA compliance and customer service. Proven ability to enhance patient experiences through effective communication and teamwork. Skilled in appointment scheduling and records management, ensuring confidentiality and operational efficiency in fast-paced environments.
Experienced with coordinating unit operations, ensuring seamless workflow and task management. Uses effective communication and organizational skills to support team needs and goals. Knowledge of time management and resource allocation to enhance team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Coordinator
Tanner Medical Center
06.2024 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Access Representative
Tanner Medical Center
12.2022 - 06.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Administrative Assistant
Custom Beverage Concepts In
03.2019 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
Education
No Degree - Medical Assisting
West Georgia Technical College
La Grange, GA01-2015
High School Diploma -
Haralson County High School
Tallapoosa, GA06-1987
Skills
- Appointment scheduling
- Motivational skills
- HIPAA compliance
- Paperwork processing
- Records management
- Chart assembly
- HIPAA guidelines
- Teamwork
- Customer service
- Multitasking
Certification
CRCR certified
Timeline
Unit Coordinator
Tanner Medical Center
06.2024 - Current
Patient Access Representative
Tanner Medical Center
12.2022 - 06.2024
Administrative Assistant
Custom Beverage Concepts In
03.2019 - 12.2022
No Degree - Medical Assisting
West Georgia Technical College
High School Diploma -
Haralson County High School
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