Linda Thompson
Stone Mountain
Summary
Detail-oriented legal assistant with strong skills in legal research, client communication, and case management. Committed to maintaining confidentiality and enhancing team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Assistant
Atlanta Family Law Group
Atlanta
09.2023 - 04.2026
- Organized and managed case files for family law cases to ensure quick access and compliance.
- Prepared legal documents and correspondence for attorneys, enhancing client communication and case efficiency.
- Coordinated meetings and scheduled appointments between clients and legal team to streamline case management.
- Maintained client confidentiality while handling sensitive information and records.
- Communicated effectively with clients to provide updates on case progress.
Receptionist
Beautiful Smiles Orthodontics
Atlanta
03.2020 - 11.2021
- Coordinated patient scheduling and appointment reminders, enhancing consultation efficiency.
- Welcomed patients, fostering a positive first impression and supportive environment.
- Answered phone calls promptly, addressing inquiries and directing calls effectively.
- Maintained patient records accurately in electronic health record systems.
- Addressed billing inquiries, clarifying payment options to ensure patient understanding.
Call Center Supervisor
Orthodontic Care Of Georgia
Roswelll
11.2017 - 06.2020
- Supervised daily operations of call center team to ensure smooth workflow.
- Trained new staff on customer service protocols and call handling techniques.
- Provided guidance, training, coaching and mentoring to call center team members.
- Conducted performance evaluations to identify staff strengths and areas for improvement.
- Implemented quality assurance measures that enhanced customer interactions and service consistency.
- Monitored calls for quality assurance purposes.
- Resolved escalated customer complaints to maintain service standards.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Analyzed call center metrics to identify trends and shape team strategies.
- Collaborated with management to develop training materials and process guidelines.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Atlanta, GA08-2019
High School Diploma -
Lancaster High School
Lancaster, SC05-1986
Skills
- Legal research
- Document preparation
- Electronic filing
- Case management
- Client communication
- Confidentiality maintenance
- Client advocacy
- Administrative support
- Task prioritization
- Detail orientation
- Problem solving
- Team collaboration
- Conflict resolution
Certification
- Certification for Notary Public
Timeline
Legal Assistant
Atlanta Family Law Group
09.2023 - 04.2026
Receptionist
Beautiful Smiles Orthodontics
03.2020 - 11.2021
Call Center Supervisor
Orthodontic Care Of Georgia
11.2017 - 06.2020
Bachelor of Science - Business Administration And Management
Strayer University
High School Diploma -
Lancaster High School