Summary
Overview
Work History
Education
Skills
Committee And Volunteer Experience
Timeline
Generic

Lindsay Waller

Cataula

Summary

Trusted QA and Client Services Professional with 17+ years in the credit card and payments industry, supporting global financial institutions and Fortune 500 banks such as Barclays, TD, RBC, CIBC, and BMO. Experienced in managing and testing high-impact projects across TS2, web, and mobile platforms, with a strong record of delivering scalable solutions that strengthen compliance, security, and customer trust.

Overview

18
18
years of professional experience

Work History

Business Quality Analyst

Mercury Financial
07.2022 - 09.2025
  • Lead end-to-end testing for multiple projects, ensuring accuracy and compliance across all platforms (TS2, web, mobile).
  • Directed high-profile initiatives impacting millions of cardholders, including TLP (TSYS Loyalty Program) Conversion across all products, including Spirit Airlines (top U.S. low-cost carrier, 30M+ annual passengers) and Amazon Shop with Points (Amazon’s loyalty redemption program, 300M+ active customer accounts worldwide.)
  • Processor migration from 5-day to 7-day cycle, improving efficiency and scalability across large card portfolios.
  • Product conversions such as Visa Signature (premium global card program with millions of cardholders) and Best Western (4,700+ hotels worldwide).
  • Led the conversion of Cardmember Agreements (CMA) from TSYS to in-house Mercury Financial, ensuring compliance with regulatory requirements and consistency across all products. This initiative reduced vendor dependency, streamlined agreement updates, and improved customer experience for cardholders.
  • Partner with solution leads to define business requirements and translate them into detailed test plans.
  • Execute and manage test cycles, collaborating with project managers and cross-functional teams to ensure successful delivery.
  • Run SQL queries to validate data integrity and support issue resolution throughout the project lifecycle.
  • Conduct API testing to validate integrations, data flow, and system functionality between internal and external applications.
  • Serve as a QA lead on company-wide initiatives, supporting seamless go-lives and minimizing production defects.
  • Recognized as a key asset to the Technology Department, bridging business needs with technical solutions to deliver high-quality outcomes.

Front Office Manager

Sheffield’s Collision
07.2021 - 01.2022
  • Directed daily front office operations, balancing customer, insurance, and employee needs.
  • Managed payroll, scheduling, and assignments for staff in a fast-paced service environment.
  • Onboarded and trained new hires, improving service consistency and operational efficiency.

Client Services Professional

Global Payments / TSYS
08.2007 - 07.2021
  • Lead multi-billion dollar financial institution accounts including Barclays (48M+ U.S. cardholders), RBC (Canada’s largest bank), TD (Canada’s 2nd largest bank), CIBC, and BMO, ensuring operational accuracy across authorizations, fraud, chargebacks, and statement processing.
  • Designed and implemented scalable solutions for client issues, improving efficiency and accuracy across teams serving millions of cardholders.
  • Facilitated executive-level client meetings, providing subject matter expertise and actionable recommendations.
  • Served as SME for Mastercard/Visa regulations (including Reg Z), fraud investigations, and chargeback disputes.
  • Conducted root-cause investigations of disputes, fraud, and chargebacks; managed arbitration/pre-arbitration processes.
  • Trained and coached new hires and team members, improving productivity and compliance across departments.

Education

Bachelor of Business Administration -

Troy State University

Management Training Certificate -

Crucial Conversations for Managers Certificate -

CPR-Certified -

Skills

  • Excellent Presentation Skills
  • Mainframe/TS2 SME
  • Testing Lead on Multiple Projects
  • Client services – B2B and B2C relationship building
  • Authorization
  • AML/Fraud Strategy Support
  • Cards
  • Statements set-up and issues
  • Process design and improvement
  • Business requirements understanding
  • Organizational planning
  • Data analysis
  • SQL SME
  • JIRA SME
  • API knowledge
  • Quality assurance
  • Facilitation and training
  • Talent management
  • Time management
  • Financial management

Committee And Volunteer Experience

  • Morale Booster Committee
  • DEMA (Downtown Elementary Magnet Academy)
  • YMCA Kids Program

Timeline

Business Quality Analyst

Mercury Financial
07.2022 - 09.2025

Front Office Manager

Sheffield’s Collision
07.2021 - 01.2022

Client Services Professional

Global Payments / TSYS
08.2007 - 07.2021

Bachelor of Business Administration -

Troy State University

Management Training Certificate -

Crucial Conversations for Managers Certificate -

CPR-Certified -

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Lindsay Waller