LINDSAY YOUNG
Valdosta
Summary
Highly-skilled Deposit Operations Specialist adept in data analysis, account research and performing bank transactions. Demonstrated abilities in administrative duties, including filing, faxing, answering phones, and handling customer inquiries. Ambitious, hard-working and personable.
Overview
12
12
years of professional experience
Work History
Deposit Operations Specialist
WB&T Bankshares
08.2020 - Current
- Processed account maintenance requests and checked for alignment with bank policy.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Handled ATM service maintenance and disputes.
- Researched and resolved customer complaints and disputes related to debit card accounts.
- Soley tracked and processed debit card disputes for three financial institutions.
Bank Teller
Georgia Power Valdosta Federal Credit Union
12.2019 - 08.2020
- Examined checks for identification and endorsement.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Recommended additional products, services and benefits for customers.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Delivered prompt, accurate and excellent customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Dispatcher
Southern Pine Logistics, LLC
03.2019 - 10.2019
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Reported delays, accidents, or other traffic and transportation situations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
EFT Specialist
MAX Credit Union
07.2018 - 03.2019
- Completed daily cash balancing, including the ATMs in the surrounding area.
- Maintained confidentiality of bank records and client information.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Bank Teller
Trustmark National Bank
03.2018 - 07.2018
- Perform daily cash transactions, as well as, cashier's checks, money orders, and other specialized transactions.
- Assist customers by suggesting products to match their needs.
- Balance cash drawer to accuracy daily.
- Processed customer transactions promptly, minimizing wait times.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Assistant Manager
Capitol Federal Savings Bank
08.2015 - 12.2017
- Managed a team of six employees by keeping up with their training, scheduling and motivation.
- When necessary, handled disciplinary coaching and redirection.
- Originated and closed consumer loans and originated mortgage loans.
- Provided excellent customer service, promoted bank products and worked to meet the yearly targets set by the district manager.
Bank Teller
Capitol Federal Savings Bank
12.2013 - 08.2015
- Performed daily cash transactions, as well as, cashier's checks, money orders, and other specialized transactions.
- Opened new accounts and cross-sold bank products by answering inquires.
- Balanced cash to accuracy daily.
Bank Teller
Georgia Power Valdosta Federal Credit Union
10.2012 - 10.2013
- Provided excellent customer service when handling customer transactions, such as cash transactions, loan payments, new accounts, and other services.
- Maintained customer's files with confidentiality.
Education
No Degree -
Valdosta State University
Valdosta, GA2013
High School Diploma -
Lowndes High School
Valdosta, GA05-2012
Skills
- Multitasking
- Prioritization
- Leadership
- Maintaining detailed records
- Strong organizational skills
- Debit card disputes
- Handling discrepancies
- Adjustment and research functions
Timeline
Deposit Operations Specialist
WB&T Bankshares
08.2020 - Current
Bank Teller
Georgia Power Valdosta Federal Credit Union
12.2019 - 08.2020
Dispatcher
Southern Pine Logistics, LLC
03.2019 - 10.2019
EFT Specialist
MAX Credit Union
07.2018 - 03.2019
Bank Teller
Trustmark National Bank
03.2018 - 07.2018
Assistant Manager
Capitol Federal Savings Bank
08.2015 - 12.2017
Bank Teller
Capitol Federal Savings Bank
12.2013 - 08.2015
Bank Teller
Georgia Power Valdosta Federal Credit Union
10.2012 - 10.2013
No Degree -
Valdosta State University
High School Diploma -
Lowndes High School
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