Lindsay Campbell
Austell
Summary
Dynamic healthcare professional with a strong focus on customer satisfaction, offering extensive experience in building trust with patients and their families while ensuring seamless communication and effective client relations. Recognized for exceptional organizational skills and a collaborative approach that drives successful patient outcomes in fast-paced environments. Demonstrated expertise in managing CRM systems, digital marketing initiatives, social media engagement, billing platforms, and cross-functional workflows to deliver outstanding customer experiences. Eager to transition into an IT Marketing or Customer Relations role, leveraging strong communication skills, technical proficiency, and a commitment to process optimization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Treatment Coordinator / Financial Coordinator
Kirby Dentistry
06.2023 - Current
- Serve as primary customer relations contact, guiding patiemnts through services, financial options, and follow-ups to improve satisfaction and retention
- Manage scheduling and CRM systems, ensuring accuracy of records and efficient workflow
- Coordinate insurance verification, billing, collections, and payment plans with attention to detail and compliance
- Support marketing initiatives, including social media engagement and patient outreach campaigns
- Collaborate with clinical and administrative teams to streamline processes and improve operational efficiency
Office Manager
Thornton Dental Wellness
10.2021 - 06.2023
- Oversight of daily operations, customer experience, and staff management in a high-volume practice
- Managed digital systems for scheduling, billing, insurance, and documentation
- Led marketing and social media efforts, contributing to increased patient engagement and brand presence
- Trained and supervised team members, improving workflow efficiency and team performance
- Handled financial reporting, bill pay, collections, and vendor coordination
Lead Dental Assistant
Atlanta Dental Spa
06.2020 - 10.2021
- Supported patient onboarding, education, and service coordination in a fast-paced environment
- Maintained accurate digital records, imaging, and compliance documentation
- Acted as OSHA Safety Manager, ensuring regulatory compliance and operational standards
- Assisted with treatment coordination and customer communication to enhance patient experience
Education
Certified Dental Assistant -
Assist To Succeed
Winder, GA01.2017
Biology/ Pre-Veterinary
University of Virginia At Wise
Wise, VADiploma - undefined
Campbell High School
Smyrna, GA01.2009
Skills
- Customer Relations & Client Retention
- CRM & Scheduling Systems
- Digital Marketing & Social Media Management
- Insurance & Financial Coordination
- Data Entry & Record Management
- Process Improvement & Workflow Optimization
- Cross-Functional Team Collaboration
- Conflict Resolution & Customer Advocacy
- HIPAA Compliance & Data Privacy
- Multilingual Communication (English, Spanish, ASL)
- Appointment scheduling
- HIPAA compliance
- Office administration
Certification
- CPR
- First Aid
Languages
English
Spanish
American Sign Language (ASL)
Timeline
Treatment Coordinator / Financial Coordinator
Kirby Dentistry
06.2023 - Current
Office Manager
Thornton Dental Wellness
10.2021 - 06.2023
Lead Dental Assistant
Atlanta Dental Spa
06.2020 - 10.2021
Diploma - undefined
Campbell High School
Certified Dental Assistant -
Assist To Succeed
Biology/ Pre-Veterinary
University of Virginia At Wise