Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Lindsey Crumley

Gray,GA

Summary

Experienced customer service professional with a focus on delivering exceptional service and building positive relationships with clients. Skilled in managing daily operations, including opening and closing procedures, and coordinating staff schedules for optimal coverage. Known for reliability, energy, and outstanding communication abilities that contribute to a positive work environment and satisfied customers. Demonstrated leadership qualities and emotional intelligence drive success in fast-paced service-oriented settings.

Overview

7
7
years of professional experience

Work History

Shift Leader

Panda Express
01.2023 - Current
  • Evaluated team dynamics to foster efficiency.
  • Addressed customer concerns with prompt resolution.
  • Enhanced team understanding of quality practices.
  • Executed cash management duties with POS and shift reports.
  • Compiled daily records, highlighting sales figures and staff performance assessments.
  • Trained new staff members on job duties and company policies.

General Merchandise Lead

Target
01.2021 - 01.2023
  • Developed strong relationships with vendors to secure favorable terms and timely deliveries.
  • Managed special orders for customers seeking specific items not available in-store.
  • Reviewed sales reports regularly to track progress towards goals and adjust strategies accordingly.
  • Participated in weekly meetings with management to discuss sales performance and marketing initiatives.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

Assistant Property Manager

Stop-N-Stor
01.2020 - 01.2021
  • Organized regular inspections to monitor unit condition, identify repair needs and plan maintenance activities.
  • Maintained accurate files for rent payments, delinquency reports and move-in and move-out inspections.
  • Reviewed newly generated or signed leases for completion, accuracy and compliance with guidelines.
  • Oversaw rent collections, ensuring timely payments from all tenants.
  • Ensured compliance with local laws and regulations related to property management.

Assistant Manager

Mattress Firm
03.2018 - 05.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Arts (B.A.) - Sociology

California State University Stanislaus
Turlock, CA
06.2019

Skills

  • Operations Support
  • Problem-solving abilities
  • Data analysis and reporting
  • Customer Service Management
  • Complaint resolution
  • CRM Software
  • Production Scheduling
  • Sales and Upselling

LANGUAGE

English
Native

Timeline

Shift Leader

Panda Express
01.2023 - Current

General Merchandise Lead

Target
01.2021 - 01.2023

Assistant Property Manager

Stop-N-Stor
01.2020 - 01.2021

Assistant Manager

Mattress Firm
03.2018 - 05.2020

Bachelor of Arts (B.A.) - Sociology

California State University Stanislaus

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Lindsey Crumley