Lindsey Hendrick
Grovetown
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
Columbia County Sherriff's Office
07.2024 - Current
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
Life Insurance Agent
Self-employeed
06.2024 - Current
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Marketed life insurance products to increase customer bases and revenue.
- Negotiated contracts and terms of sale with potential customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Representative
Windsor Fine Jewelers
02.2022 - 06.2024
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Maintained above the monthly sales goal each month successfully.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Medical Assistant
Augusta Ear Nose & Throat Specialists
02.2021 - 02.2022
- Documented medical data in patient charts, facilitating accurate records
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing
- Developed and maintained positive relationships with physicians and other healthcare providers to maximize office efficiency
- Communicated effectively with staff members regarding changes in schedules or cancellations due to emergency situations
- Maintained a high level of professionalism when interacting with patients and other staff members
- Collected current insurance, demographics and appropriate paperwork to scan into patient records.
Administrative Assistant
Helm Electric
05.2020 - 02.2021
- Maintained files and filing, keeping sensitive information confidential
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Served as primary point of contact for facilitating operational and administrative inquiries
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
Education
High School Diploma -
Evans High School
05-2020
Skills
- Sales Development
- Inventory Control
- Business Development
- Negotiation Tactics
- Documentation and Reporting
- Building Relationships
- Client Education
- Policy Management
- Strong interpersonal skills
- Marketing initiatives
- Emergency protocols
- Stress tolerance
- Emergency management
- Teamwork
- Problem-solving
- Time management
References
- Helm Electric - Summer Simmons, Office Manager, (706) 524-1961, Simmonssummer13@yahoo.com
- Windsor Fine Jewelers- Jim Jennings, Human Resources Manager, (706) 394-2635, wjewelers@comcast.net
- Augusta Ear, Nose, and Throat- Jessie Gay, Human Resources Officer, (706) 868-5676, Jessie@augustaentpc.com
Timeline
Certified 911 Public Safety Telecommunicator
Columbia County Sherriff's Office
07.2024 - Current
Life Insurance Agent
Self-employeed
06.2024 - Current
Sales Representative
Windsor Fine Jewelers
02.2022 - 06.2024
Medical Assistant
Augusta Ear Nose & Throat Specialists
02.2021 - 02.2022
Administrative Assistant
Helm Electric
05.2020 - 02.2021
High School Diploma -
Evans High School
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