Summary
Overview
Work History
Education
Skills
Community Service
Key Skills And Qualifications
Affiliations
Timeline
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Lisa A. Lesser

Roswell

Summary

Senior Renewal Specialist with extensive experience in license renewal and compliance management at Cornerstone Licensing LLC. Proven track record in optimizing processes and improving operational efficiency. Expertise in legal compliance and team leadership, consistently meeting objectives while maintaining regulatory standards.

Overview

40
40
years of professional experience

Work History

Senior Renewal Specialist/Team lead

Cornerstone Licensing LLC/Cornerstone Support Inc.
01.2010 - Current
  • License Renewal & Compliance: Oversee the license renewal and compliance processes for over 50 state and federal jurisdictions, including NMLS monitoring
  • Regulatory Liaison: Act as a liaison with State Banking Commissions, Secretaries of State, Departments of Insurance and Departments of Revenue to ensure timely license renewals and compliance with applicable laws.
  • Process Improvement: Streamlined the license renewal and application process, reducing processing times by 20% and ensuring all deadlines were consistently met.
  • Account & Documentation Management: Manage all account documentation, ensuring proper filing and record-keeping for regulatory compliance purposes.
  • Audit & Risk Management: Conduct audits of client accounts to ensure compliance with regulatory standards and manage all adverse actions, claims, and disputes.

Account Executive / Screening Coordinator

Regulatory Counsel Group, Inc. and RecruitScreen, LLC
02.2005 - 12.2009
  • Promoted within the first year from Front Office Coordinator to Account Executive, recognizing exceptional customer service and leadership.
  • Coordinate and direct workflow for a team of 13 staff members, working closely with the President and CEO to achieve business objectives.
  • Perform quasi-legal work related to the mortgage industry, including generating and completing Mortgage Broker/Lender license applications.
  • Establish and maintain direct relationships with State Banking Commissions, Secretaries of State, and Departments of Revenue.
  • Developed a third-party background screening service, providing FCRA-compliant consumer reports via a web-based application.
  • Manage client accounts, customize service packages, and oversee compliance with adverse action and audit procedures.
  • Lead all A/R and A/P operations, implementing a new billing and tracking system for the company.
  • Supervise Secretary of State compliance, NMLS monitoring, and mortgage renewals across 51 jurisdictions.
  • Provide registered agent services, file incorporations, and register trade names.

Retail Store Manager

Wolf Camera
09.1986 - 02.2005
  • Managed operations for a $1.4 million store and a staff of 18+, and later increased sales by over 25% in a $750,000 store with a team of 7.
  • Led P&L management, staff training, hiring, terminations, and performance evaluations.
  • Received numerous customer service accolades, including personal letters of achievement recorded at the corporate level.
  • Organized and conducted consumer digital and film classes, contributing to customer retention and sales growth.
  • Promoted and developed numerous employees throughout my 19-year tenure with the company.

Blood Drive Recruiter

American Red Cross
06.1985 - 08.1985
  • Successfully organized and produced bi-weekly blood drives while attending Junior College.

Education

Bachelor of Science - Business Accounting

University of Phoenix Online
Online
12.2006

Associate Degree - Photography

Art Institute of Atlanta
Atlanta, GA
12.1988

Skills

  • Client relationship management
  • Legal compliance
  • Team leadership
  • Operational efficiency
  • Customer service
  • Database management
  • Microsoft Office Suite
  • License renewal
  • Compliance management
  • Process improvement

Community Service

  • Supporter of Animal Adoptions and Rescue-work with various non-profit organizations to rescue and adopt cats
  • Team Captain, Alzheimer’s Association Annual Alzheimer’s Walk

Key Skills And Qualifications

  • Client Relationship Management
  • Legal & Compliance Expertise
  • Team Leadership & Staff Management
  • Operational Efficiency
  • Customer Service Excellence
  • Database & Account Management
  • Microsoft Office Suite (Excel, Word, PowerPoint)

Affiliations

  • Avid Photographer
  • Passion for animals, rescuing cats and volunteering with several non-profit rescues
  • Alzheimer's Foundation voluteer

Timeline

Senior Renewal Specialist/Team lead

Cornerstone Licensing LLC/Cornerstone Support Inc.
01.2010 - Current

Account Executive / Screening Coordinator

Regulatory Counsel Group, Inc. and RecruitScreen, LLC
02.2005 - 12.2009

Retail Store Manager

Wolf Camera
09.1986 - 02.2005

Blood Drive Recruiter

American Red Cross
06.1985 - 08.1985

Bachelor of Science - Business Accounting

University of Phoenix Online

Associate Degree - Photography

Art Institute of Atlanta

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Lisa A. Lesser