Lisa Baker

Logistics & Cost Optimization

• Spearheaded initiatives to enhance material flow, distribution, and transportation, achieving a 10% reduction in overall logistics costs.
• Successfully integrated ERP systems, 3PL operations, and brokerage contracts post-Barco’s acquisition of Cinionic, leading to an 8% cost reduction.
• Optimized inventory management through monthly forecasting and regional coordination, reducing stockouts by 12%.
• Strengthened Barco’s logistics network by establishing Forward Stocking Locations (FSL) in the U.S. and LATAM, improving service levels and customer satisfaction.

Strategic Partnerships & Vendor Management

• Designed and implemented a 3PL spare parts network across the Americas, increasing customer satisfaction by 12%.
• Issued strategic tenders and built key partnerships with transport and 3PL vendors to drive cost savings and improve on-time deliveries.
• Negotiated contracts with 3PL providers and carriers, securing optimal pricing and service quality.

Operational Leadership & Team Management

• Led a team of seven logistics professionals, overseeing imports, exports, and transportation across the Americas.
• Managed departmental scheduling, ensuring proper staffing to meet operational demands.
• Assigned tasks and projects to team members based on experience and skillsets, fostering skill development and efficiency.
• Implemented on-the-job training programs to cross-train employees, enhancing team versatility.
• Created and enforced policies and procedures for the logistics team to maintain operational consistency and compliance.

Financial Oversight & Compliance

• Oversaw and approved logistics invoices, including transportation, compliance, and 3PL partner expenses.
• Reviewed carrier and vendor invoices for accuracy before processing payments.
• Managed budget forecasting and cost analysis, collaborating with company leadership to enhance profitability.
• Ensured compliance with company policies, safety regulations, and legal requirements in all logistics operations.

Customer Relations & Problem-Solving

• Maintained relationships with key stakeholders, including customers, suppliers, and distributors.
• Investigated and resolved customer or shipper complaints, ensuring service excellence.
• Developed strong rapport through effective client needs assessments and a commitment to high customer satisfaction levels.
• Provided real-time updates to customers and internal teams on critical shipments.

Process Improvement & Strategic Planning

• Analyzed corporate logistics operations to identify cost-effective and efficient transportation methods.
• Collaborated with cross-functional teams to align logistics strategies with company objectives.
• Developed and managed logistics strategies to improve operational efficiency and reduce costs.
  Examined expenditures to optimize budgets and increase profitability.

Time Management & Performance Monitoring

• Managed day-to-day logistics operations, overseeing incoming deliveries, and personnel tasks.
• Demonstrated strong problem-solving skills, efficiently resolving operational issues.
• Ensured tasks were completed on schedule and deadlines were met, maintaining high productivity standards.
• Monitored product import/export processes to ensure compliance with regulatory and legal requirements.
  

• Managed 3PL operations across the Americas, achieving a 20% improvement in efficiency.
• Monitored and ensured 3PL partners met KPIs and SLA requirements, leading to a 15% cost reduction.
• Negotiated and re-negotiated 3PL contracts, securing optimal pricing, compliance, and operational improvements.
• Led logistics optimization initiatives, leveraging data analytics to enhance warehouse efficiency, process flows, and packaging solutions.
• Coordinated with freight forwarders to expedite international shipments, ensuring timely deliveries.

• Oversaw inventory management, optimizing storage utilization and stock accuracy.
• Restructured warehouse picking locations and reserved slots, improving employee productivity.
• Monitored inventory levels, initiating re-stocking processes when necessary.
• Drafted policies for storage, distribution, and transportation, ensuring compliance with company and industry standards.
• Implemented on-the-job training programs to cross-train employees, enhancing operational flexibility.

• Managed day-to-day logistics operations, overseeing receiving, storing, packing, and shipping merchandise.
• Created and enforced logistics policies and procedures, maintaining compliance with safety regulations and legal requirements.
• Developed and managed logistics strategies to enhance operational efficiency and reduce costs.
• Led and managed projects to support logistics improvements and long-term strategic planning.
• Collaborated with cross-functional teams to align logistics goals with company objectives.

• Negotiated contracts with carriers and warehouse operators, securing preferential rates and enhanced services.
• Maintained strong relationships with key stakeholders, including customers, suppliers, and distributors.
• Developed a client-focused approach, ensuring customer satisfaction through effective needs assessments.
• Provided real-time updates to customers and internal teams on critical shipments.
• Directed investigations to resolve customer and shipper complaints, ensuring timely resolutions.

• Identified areas for improvement in logistics systems using data analytics and industry best practices.
• Analyzed various aspects of corporate logistics to determine the most cost-effective and efficient transportation solutions.
• Ensured compliance with industry regulations, reducing risk and enhancing operational efficiency.
• Consistently met company and departmental objectives, staying within budget and time constraints.
• Demonstrated strong problem-solving skills, successfully addressing logistics challenges such as delays, damages, and inventory discrepancies.

• Led planning, purchasing, and inventory control within the Healthcare Division (medical devices), improving On-Time In-Full (OTIF) performance and reducing lead times.
• Developed and monitored demand plans to ensure accurate sales forecasts and optimize supply chain efficiency.
• Analyzed historical data, market trends, and customer feedback to create accurate short-term and long-term demand forecasts.
• Implemented clear and effective planning strategies to align supply with demand and optimize distribution.
• Defined performance metrics and KPIs to track and improve demand planning efficiency.

• Managed healthcare operations, overseeing medical display monitor bundling, production execution in ERP systems, and compliance with document revision controls.
• Spearheaded the Yellow Belt Project for RSNA, eliminating $70,000 in equipment loss and leading the outsourcing of Healthcare Operations to a 3PL for improved efficiency and cost-effectiveness.
• Identified and implemented supply chain process optimizations, reducing annual expenses while maintaining service levels.
• Maintained balanced supply and demand, supporting production goals and optimizing inventory levels.

• Negotiated vendor contracts, securing better pricing, terms, and service levels.
• Coordinated with suppliers and cross-functional teams to ensure timely delivery of materials and production fulfillment.
• Identified supply chain risks and developed strategies to mitigate potential disruptions.
• Strengthened relationships with suppliers, sales, marketing, finance, and operations teams to create integrated demand plans.

• Created inventory reports, projected sales volumes, and demand fluctuation analyses for management review.
• Conducted regular meetings with stakeholders to identify potential issues and improvements in demand planning.
• Delivered presentations at executive meetings, communicating project results, securing budget approvals, and supporting new initiatives.

• Managed new hire training and onboarding, ensuring department employees understood company policies and procedures.
• Provided guidance on best practices, enhancing team collaboration and planning success.
• Promoted high customer satisfaction by effectively resolving issues with knowledgeable and proactive service.
• Maintained up-to-date industry knowledge through continuous education and advanced training.

• Led planning and scheduling for four programs, ensuring on-time material delivery and fulfilling customer commitments, resulting in a 30% increase in on-time deliveries.
• Served as the Planning & Purchasing Track Leader for the SSA-ERP system upgrade, undergoing specialized training in Europe and enhancing system efficiency by 15%.
• Developed and implemented standardized procedures for the Planning department, improving operational efficiency by 10% through inventory analysis, reporting, and process optimization.

• Established reorder points based on sales history and demand forecasts to optimize inventory levels.
• Investigated discrepancies between physical stock counts and ERP system records, implementing corrective actions to ensure accuracy.
• Oversaw compliance with regulatory material requirements, ensuring all incoming materials met quality and industry standards.
• Implemented corrective actions for errors or inconsistencies in inventory records, reducing material variances and enhancing stock accuracy.
• Assessed incoming materials for alignment with purchase orders, submitting discrepancy reports as necessary.

• Coordinated with vendors and suppliers on backorders, shipping schedules, and product availability, reducing supply chain disruptions.
• Researched suppliers for cost-saving opportunities on raw materials and components, identifying efficiencies to reduce procurement costs.
• Provided guidance in selecting packaging materials that met customer requirements, ensuring product integrity during transit.

• Conducted root cause analysis and implemented corrective action planning for material failures.
• Collected and prepared samples for third-party testing, evaluated results, and made data-driven decisions on material selection.
• Created detailed reports on quality assurance results for incoming material inspections, ensuring compliance with product specifications.
• Evaluated technical specifications and economic factors to maintain product design objectives while optimizing material choices.

• Built and maintained cross-functional relationships to expedite product design and development processes.
• Conducted comprehensive research and data analysis, supporting strategic planning and decision-making for supply chain improvements.
• Worked effectively within diverse teams, driving workplace productivity and collaboration.
• Contributed innovative solutions to enhance team performance and operational outcomes.