Lisa Bridges
Austell
Summary
Experienced customer service professionals with a strong background in healthcare. Known for exceptional telephone etiquette and teamwork, consistently ensuring patient needs are met while maintaining accurate records and facilitating smooth operations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
BJC Medical Group
2020.08 - Current
- Assisting patients with appointment scheduling through EPIC system, verifying insurance through RTE, referral requests, medication refill requests, prior authorization requests, symptom-based call probing for RN Triage assessment. Maintained accurate patient records using electronic health record systems. Collaborated with medical staff to address patient needs effectively.
Front Desk Agent
Homewood Suites
2017.09 - 2020.01
- Greeted guests warmly upon arrival and ensured smooth check-in process. Coordinated room assignments and maintained organized front desk operations. Assisted with guest requests and resolved any issues promptly and professionally. Processed payments and maintained accurate records of transactions.
Customer Service Representative
Care STL Healthcare
2014.04 - 2018.05
- Assisted patients with appointment scheduling and confirmed insurance details. Resolved customer inquiries through phone, email, and in-person communication. Maintained accurate patient records using electronic health record systems. Collaborated with medical staff to address patient needs effectively.
Education
Certificate - Medical Administrative Assistant
Everest College
Earth City05.2010
High School Diploma - undefined
Normandy Senior High
Saint Louis, MO06.1986
Skills
- Strong communication skills
- Critical thinking skills
- Teamwork
- Customer service strategies
- Telephone etiquette
- Appointment scheduling
- Payment processing
- Multi-task management
- Microsoft outlook
- Excel proficiency
- Microsoft office
- Five 9, Avaya proficiency
- POS systems expert
- Call center procedures
- Medical terminology
- Call center experience
- EPIC proficiency
Timeline
Customer Service Representative
BJC Medical Group
2020.08 - Current
Front Desk Agent
Homewood Suites
2017.09 - 2020.01
Customer Service Representative
Care STL Healthcare
2014.04 - 2018.05
High School Diploma - undefined
Normandy Senior High
Certificate - Medical Administrative Assistant
Everest College