Lisa Bristow Hobbs
Marietta
Summary
Professional with strong background in community management and proven ability to foster cohesive team environments while driving impactful results. Skilled in conflict resolution, event planning, and effective communication. Known for adaptability and reliability, thriving in dynamic and changing settings. Highly valued for organizational skills and goal-oriented mindset.
Overview
28
28
years of professional experience
Work History
Community Administrator
Hines Interest Partners
05.2023 - 11.2024
- Provided excellent customer service by addressing all resident needs in a professional and timely manner.
- Enhanced community engagement by organizing and implementing various events and initiatives.
- Answered phones and delivered messages to community staff.
- Evaluated feedback from residents regularly to identify areas needing improvement or attention in order to continuously enhance their living experience.
- Collaborated with stakeholders to create a safe environment for all residents through the implementation of security measures and procedures.
- Assisted in the development of community policies that promote inclusivity, safety, and wellbeing among members.
- Managed community budget effectively, ensuring proper allocation of resources to necessary projects and programs.
- Contributed to meetings and work groups to integrate activities, communicate issues and resolve problems.
- Enhanced property value by overseeing aesthetic improvements throughout the community grounds and facilities.
- Collaborated with staff members to ensure smooth operations throughout the community, providing support and guidance when needed.
- Spearheaded volunteer opportunities for residents to give back to their community by participating in charitable events or neighborhood improvement projects.
- Improved resident satisfaction with timely responses to inquiries, concerns, and requests for assistance.
- Streamlined communication between residents and management through regular meetings and updates.
- Assisted with administrative needs of community association.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
Office Manager
Hines Interest Partners
11.2021 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
CMN/PAR Specialist
Thrive Skilled Pediatric Care
11.2020 - 11.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Improved team collaboration by initiating regular strategy meetings.
- Assisted in developing strategic plan that aligned with long-term company goals.
Office Manager
Omni Health Care Services
10.2018 - 11.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Corporate Receptionist/HR Assistant
Gas South
06.2013 - 10.2018
- Received and directed corporate clients and visitors by phone or in person to stakeholders on a regular basis
- Scheduled meeting requests and arranged setups for meetings
- Arranged courier and mailed deliveries and ensured they delivered appropriately and on time
- Responded, maintained, and problem solved all office services requests in a timely manner
- Staff commented on the promptness and how efficient the request was received and dealt with
- Ordered all office supplies for the company and maintained inventory
- Reconciled invoices and approved for payment to the vendors and suppliers
- Managed receipt intake for Supply Chain Management for all projects over $5000
Investigative Assistant/Call Center
WellPoint Blue Cross Blue Shield
01.2011 - 01.2013
- Enhanced case management system functionality by recommending improvements based on user experience observations and feedback from investigators.
- Coordinated meetings and interviews, fostering collaboration between investigators and external agencies.
- Assisted in surveillance operations, providing real-time intelligence updates to investigators in the field.
- Managed multiple cases concurrently, prioritizing tasks based on urgency and importance for optimal efficiency.
- Facilitated interdepartmental cooperation within the organization through clear communication channels, ensuring smooth collaboration on multi-disciplinary cases.
- Maintained confidentiality of sensitive information to uphold the integrity of ongoing investigations.
- Supported investigative team members, ensuring timely completion of tasks and accurate documentation.
- Conducted extensive online searches on individuals or businesses under investigation, revealing key insights into their background or dealings.
- Prepared comprehensive reports summarizing findings for presentation to supervisors and other stakeholders.
Customer Service Rep/Call Center
WellPoint Blue Cross Blue Shield
01.2010 - 01.2011
- Navigated a knowledge database to resolve members coverage, account, billing, and transfer inquiries while documenting and escalating high priority calls utilizing Ariel and Case Manager software
- Worked without supervision to complete incoming and outgoing calls, and internal and external transfers employing the Avaya phone system with80% first caller resolution
- Trained and worked with four substantial clients handling an influx of calls averaging92% in quality checks, maintaining customer satisfaction by building rapport with repeated callers
- Communicated with and assisted fellow customer service representatives in the call center, resolving caller insurance inquiries by analyzing each call to determine caller needs and correct resolution
Medical Administrative Secretary (Floatpool)
WellStar Health System
01.1997 - 01.2010
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Processed prescription refill requests efficiently, verifying accuracy of information before forwarding to the appropriate physician for approval.
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication regarding treatment plans and progress updates.
- Supported overall patient care by maintaining a clean and organized office environment, prioritizing safety and infection control measures.
- Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
- Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
- Reduced errors in medical coding by implementing thorough review process before submitting claims to insurance providers.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Ensured continuity of care for incoming patients through thorough documentation in electronic health record system during transitions between appointments.
- Organized diagnostic test results for easy access by healthcare providers during patient consultations or rounds.
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
- Developed rapport with patients through compassionate communication and attention to their individual needs.
- Prepared comprehensive medical reports by compiling relevant data from multiple sources including lab results, imaging studies and clinical notes.
Education
High School Diploma -
Early County High
Blakely, GASkills
- Brand awareness
- Partnership development
- Fundraising strategies
- Community management
- Property inspections
- Rent collection
- Microsoft office
- Building maintenance
- Teamwork
- Facilities management
- Lease administration
- Teamwork and collaboration
Timeline
Community Administrator
Hines Interest Partners
05.2023 - 11.2024
Office Manager
Hines Interest Partners
11.2021 - 05.2022
CMN/PAR Specialist
Thrive Skilled Pediatric Care
11.2020 - 11.2021
Office Manager
Omni Health Care Services
10.2018 - 11.2020
Corporate Receptionist/HR Assistant
Gas South
06.2013 - 10.2018
Investigative Assistant/Call Center
WellPoint Blue Cross Blue Shield
01.2011 - 01.2013
Customer Service Rep/Call Center
WellPoint Blue Cross Blue Shield
01.2010 - 01.2011
Medical Administrative Secretary (Floatpool)
WellStar Health System
01.1997 - 01.2010
High School Diploma -
Early County High
Similar Profiles
ANITA CURCIOANITA CURCIO
Application Support Specialist at Hines Interest / 3coastApplication Support Specialist at Hines Interest / 3coast
James EppsJames Epps
Account Executive at Human Interest 401kAccount Executive at Human Interest 401k
MADYSEN PARKERMADYSEN PARKER
Film Intern at Tel-air InterestFilm Intern at Tel-air Interest