Lisa Carpenter
Snellville
Summary
Innovative and goal-oriented Management professional committed to In-Flight Service. Dedicated team player skilled at mediation and conflict resolution. Drives company growth by guiding employees to deliver the Delta Difference. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Field Service Manager, IFS
Delta Air Lines, Inc
12.2021 - Current
- Assess email content, along with virtual appointments and meetings to ensure tasks are completed by level of priority/time sensitivity.
- Lead team of up to 174 Flight Attendants in In-Flight Service.
- Respond to FACTS Reporting submitted by Flight Attendants to stay in communication of activities occurring in daily activities.
- Maintain Contact Log of engagement opportunities with Flight Attendants.
- Monitor action items for Performance Development of Flight Attendants.
- POC for CX Compliments/Complaints Team.
- IFS Connect Team member for conserve culture for Delta Air Lines.
- Meet and Assist Flight Attendants as needed during Operational needs.
- Maintain high visibility by providing guidance, safety advisements, and crucial information to Flight Attendants both on ground and in-flight.
- Leader Fly quarterly in order to be engaged with Flight Attendant crews to maintain pulse of operational needs, and best practices.
Child Caregiver
Jeffrey Russell
01.2017 - 11.2021
- Maintained effective schedule balance between extra curricular activities, social events, and school for two children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Ensured that healthy foods and beverages were chosen for children based on optimal dietary guidelines and individual restrictions.
- Consulted with parents to discuss activities of children during extended trips away.
Lead Teacher
MDO Preschool
07.2001 - 07.2018
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Guided teaching assistants in classroom management, leading by example and thoroughly answering questions.
- Created the annual school holiday and annual graduation program showcasing student performances for parent attendance.
Flight Attendant
Delta Air Lines, Inc
03.2008 - 07.2010
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Education
No Degree - Business Management
Temple University
Philadelphia, PASkills
- Office Organization
- Service Operations Management
- Corrective Actions
- Team Goals
- Motivational Leadership
- Employee Coaching and Mentoring
- Communications Strategies
Timeline
Field Service Manager, IFS
Delta Air Lines, Inc
12.2021 - Current
Child Caregiver
Jeffrey Russell
01.2017 - 11.2021
Flight Attendant
Delta Air Lines, Inc
03.2008 - 07.2010
Lead Teacher
MDO Preschool
07.2001 - 07.2018
No Degree - Business Management
Temple University
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