Lisa C. Small
Risk Professional
Smyrna,GA
Summary
Dynamic, solution-oriented risk management professional with over 25 years of experience in leading and aligning cross-functional teams to achieve strategic risk management objectives. Expertise in collaborating with all levels of management to design and implement comprehensive risk management frameworks that integrate effective risk controls and mitigation strategies. Proven ability to enhance organizational resilience by fostering a culture of proactive risk awareness and continuous improvement. Committed to driving results through innovative solutions that align with business goals and regulatory requirements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Issues Management Execution Officer
Truist Bank
Atlanta , GA
08.2025 - Current
- Manage the full lifecycle of Business Unit risk issues, from identification through remediation and closure, ensuring alignment with enterprise policy, governance standards, and regulatory expectations.
- Facilitate ongoing collaboration with business partners by removing roadblocks, providing guidance, and preparing required artifacts for 1LOD review, testing, and assurance activities.
- Maintain accurate and timely issue status in Archer by conducting regular touchpoints with issue owners and LOD stakeholders, ensuring workflow progress, data integrity, and closure readiness.
Risk Program Execution Consultant
Truist Bank
09.2024 - 08.2025
- Served as a subject matter expert for the Enterprise Change Risk Management program for Enterprise Operational Services.
- Communicated, trained and monitored adherence of business partners and risk advisors for changes in risk programs; provided coaching on effective execution, sharing best practices where applicable.
- Established working relationships with line of business leaders and second line, third line of defense risk partners.
- Mentored teammates within the risk execution team.
Enterprise Risk and Compliance Specialist/Bank Partnership Manager
Moment Technologies, Inc.
09.2021 - 09.2024
- Function as Chief of Staff to the EVP of Risk, Compliance and Audit
- Ensure all compliance and regulatory obligations to bank partners are fulfilled
- Manage small team of bank partner coordinators
- Oversee all external regulatory and compliance audits
- Worked with senior fraud manager to develop and implement merchant risk oversight program
Business Development Manager
Warren Averett CPAs and Advisors
10.2019 - 09.2021
- Responsible for business development in Georgia for the Financial Services Industry Group
- Established relationships with Community Bankers Association of Georgia (GCBA) and Georgia Bankers Association (GBA)
- Speaker at industry roundtables and banking schools on Enterprise Risk Management including a focus on Third-Party risk requirements for banks
- Worked with community banks on incorporating risk assessment reporting into their process
- Created name recognition in Georgia for the firm in the Financial Services vertical
Vice President, SunTrust Audit Services
SunTrust Banks, Inc.
11.2018 - 11.2019
- Audit Manager covering the Corporate Treasury and Capital Planning areas across SunTrust
- Engaged as an audit partner with the model risk and capital planning leadership
- Created audit focused slides to be presented at the Board Risk Committee
- Responsible for the planning and reporting of audit projects
Vice President, Strategic Project Management
Ingo Money
04.2018 - 10.2018
- Project Manager responsible for onboarding new clients to the technology platform
- Responsible for leading critical strategic projects
- Responsible for providing a proactive interface between clients and internal staff
- Established and maintain favorable client relationships
First Vice President-Consumer Redress Team Lead
SunTrust Banks, Inc.
01.2016 - 01.2018
- Redress Project Lead within the Consumer Bank
- Assessed redress projects Bank Operations area to analysts based on experience and capacity
- Collaborated with management to implement a Redress framework across the organization
- Developed process improvement to move the redress function further along the maturity curve and develop a roadmap leading to a best-in-class SunTrust redress framework
Vice President-Model Risk Management Group
SunTrust Banks, Inc.
01.2012 - 01.2016
- Model Risk Oversight Team project and operations manager within the Model Risk Management Group. Functioned as Chief of Staff for Head of Model Risk Management to develop, implement, and maintain the firm’s model risk management program.
- Led initiatives to implement a Model Risk Management program across the organization
- Established and maintained effective partnerships with model owners, business unit risk managers and regulatory agencies
- Responsible to ensure all model related vendor contracts included the appropriate legal language as per the enterprise third party risk policy and FRB requirements.
- Serves as the Third Party Risk liaison for Model Risk Management
Vice President-Consumer Bank Business Relationship Manager
SunTrust Banks, Inc.
01.2010 - 01.2012
- Consumer Bank Business Relationship Manager working with the Consumer Bank line of business to identify, establish and deliver key initiatives.
- Communicated the capability of the Consumer Bank Information Delivery team to leadership
- Leveraged networking and relationship-building skills to create new opportunities for the team within lines of business previously not in scope
- Led program for re-launch of the consumer credit card business
Compliance and Operations
Gyre Capital Management, LLC
01.2007 - 01.2010
- Managed regulatory, compliance, and operational matters
- Worked with outside counsel to create employment agreements
- Managed all regulatory audits
Investor Relations Baker Street Asset Management
SunTrust Banks, Inc.
01.2005 - 01.2007
- Manage day-to-day operations for SunTrust’s first Collateralized Loan Obligation Team
- Managed critical aspects of start-up business in growing assets under management
- Managed relationships with in-house Legal, Operations, and outside Trustee Services.
- Worked with strategic sourcing and vendor management on external vendor contracts
Education
BA - Business Administration
Kennesaw State University
Kennesaw, GA12.1989
Certified Enterprise Risk Professional -
American Bankers Association Certification
Skills
- Navigating complex organizational structures
- Risk Assessments/Risk Reporting
- Relationship-building expertise
- Risk Management Frameworks
Websites
Certification
Certified Enterprise Risk Professional
Timeline
Issues Management Execution Officer
Truist Bank
08.2025 - Current
Risk Program Execution Consultant
Truist Bank
09.2024 - 08.2025
Enterprise Risk and Compliance Specialist/Bank Partnership Manager
Moment Technologies, Inc.
09.2021 - 09.2024
Business Development Manager
Warren Averett CPAs and Advisors
10.2019 - 09.2021
Vice President, SunTrust Audit Services
SunTrust Banks, Inc.
11.2018 - 11.2019
Vice President, Strategic Project Management
Ingo Money
04.2018 - 10.2018
First Vice President-Consumer Redress Team Lead
SunTrust Banks, Inc.
01.2016 - 01.2018
Vice President-Model Risk Management Group
SunTrust Banks, Inc.
01.2012 - 01.2016
Vice President-Consumer Bank Business Relationship Manager
SunTrust Banks, Inc.
01.2010 - 01.2012
Compliance and Operations
Gyre Capital Management, LLC
01.2007 - 01.2010
Investor Relations Baker Street Asset Management
SunTrust Banks, Inc.
01.2005 - 01.2007
BA - Business Administration
Kennesaw State University
Certified Enterprise Risk Professional -
American Bankers Association Certification