Lisa Eshleman
Enigma
Summary
Results-driven Document Controller with American Bankers Insurance Group, adept at enhancing document management processes and ensuring compliance. Demonstrated expertise in quality assurance and effective communication, leading to improved document retrieval and distribution efficiency. Recognized for problem-solving abilities and attention to detail, contributing to streamlined operations and superior customer service. Efficient maintenance professional skilled in task delegation, maintenance scheduling and team oversight. Commended for quality performance and reliability demonstrated several years of industry experience. Advanced knowledge of equipment maintenance and repairs. Dedicated Maintenance Supervisor bringing many years of positive maintenance team leadership. Strong knowledge of preventive maintenance scheduling as well as unscheduled repairs to minimize downtime. Brings solid commitment to quality and efficiency.
Overview
40
40
years of professional experience
Work History
Mall Maintenance/Manager's Assistant
In-Rel Properties/Tifton Mall
Tifton
03.2001 - 06.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Performed light housekeeping duties such as, vacuuming.
- Performed general housekeeping duties such as sweeping, cleaning up spills.
- Carried out daily housekeeping duties including vacuuming floors, dusting shelves.
- Performed general housekeeping duties including dusting, vacuuming, mopping floors.
- Maintained cleanliness in the work area by performing regular housekeeping duties.
- Performed regular housekeeping duties in the stockroom area.
- Maintained a clean working environment through regular housekeeping duties.
- Assisted with station housekeeping duties including sweeping, mopping and cleaning of windows.
- Kept track of inventory levels of supplies used in housekeeping duties.
- Greeted visitors, clients and guests in a professional manner.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Used filing systems to improve document management and organization.
- Greeted guests and vendors to assist in navigating space.
- Maintained positive working relationship with fellow staff and management.
- Reviewed and approved vendor invoices.
Document Control Clerk 2
American Bankers Insurance Group
Miami
06.1985 - 09.1992
- Tracked progress on projects, ensuring that all relevant documents are received in a timely manner.
- Provided support to other departments by providing requested documents.
- Identified gaps or inconsistencies in document control processes and provided recommendations for improvement.
- Ensured all documentation is stored securely in line with data protection regulations.
- Reviewed incoming documents for accuracy and compliance with established procedures.
- Coordinated the distribution of documents according to their needs.
- Performed daily document control activities, such as filing, scanning, photocopying and archiving documents.
- Monitored the quality assurance process for document control activities within the organization.
- Organized and maintained the document database to ensure accuracy and completeness of records.
- Responded promptly to requests from external suppliers regarding document status updates.
- Coordinated the distribution of documents to internal stakeholders according to their needs.
- Collaborated with department heads to ensure that all documentation meets required standards.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06-1985
Skills
- Quality assurance
- Document management
- Document tracking
- Document distribution
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Process improvement
- Customer service
- Document organization
- Formatting
- Office equipment maintenance
- Special projects
- Document retrieval
- Problem-solving abilities
- Multitasking capacity
- Document classification
- Document control
- Multitasking Abilities
- Team collaboration
- Deadline management
- Teamwork and collaboration
- Research skills
- Team building
- Adaptability
- Data representation
Timeline
Mall Maintenance/Manager's Assistant
In-Rel Properties/Tifton Mall
03.2001 - 06.2025
Document Control Clerk 2
American Bankers Insurance Group
06.1985 - 09.1992
High School Diploma -
South Dade Senior High School