Lisa Heath

.Identified opportunities for process improvement, leading to more efficient workflows and reduced operational costs.

• Completed files and paperwork accurately and thoroughly and contacted outside parties to collect or clarify documentation.
• Participated actively in regular team meetings, sharing valuable insights and suggestions for further enhancing the customer experience journey.
• Maintained detailed contact records within CRM systems, ensuring all relevant information was accurately captured and readily accessible for future reference.
• Stayed current on industry best practices through continuous professional development activities, ensuring exceptional service standards were upheld at all times.
• Maintained high levels of service quality by consistently meeting performance metrics and adhering to established protocols.
• Worked independently and in team environment and inspired fellow employees to engage in high-performing and values-based culture.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Identified areas for improvement within the help desk department, implementing strategies to enhance service quality.
• Supported users during system migrations, minimizing downtime and disruptions to daily operations.
• Enhanced team productivity by collaborating effectively with colleagues to resolve complex issues quickly.
• Streamlined help desk processes for increased efficiency with clear communication and thorough documentation.
• Consistently met performance metrics, prioritizing and managing incoming support requests.

• Responsibility included customer service with first call resolution and training of new policies and procedures
• And other administration duties assigned by my manager

• Responsibility included data entry, human resources, payroll and administrative duties to enclude customer service, phones and receptionist duties as assigned by my manager

• Responsible for data entry (10,000 keystroke), payroll assistant to include monthy and weekly report for 1000+ employees, included customer service with first call resolution and training of new policies and procedures
• And other administration duties assigned by my manager