Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lisa Hendrix

Louisville

Summary

Experienced leader with a strong background in payroll and HCM solutions, client relationship management, and team development. Proven ability to drive performance improvements and ensure compliance with regulations through strategic planning and process optimization. Seeking to bring my growth mindset, operational insight, and commitment to continuous improvement to a Senior Manager role.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Client Service Manager – Global Enterprise Solutions (GES)

ADP
09.2011 - Current
  • Lead a team of 14 associates supporting enterprise-level clients with complex, multi-state payroll and HCM solutions.
  • Served as the primary point of escalation for strategic clients, resolving issues quickly while maintaining client satisfaction and retention.
  • Drive performance through coaching, mentoring and professional development of team members, resulting in 35% improvement in service KPIs.
  • Conduct Quarterly business reviews with executive client stakeholders, delivering insights, best practices, and solution recommendations.
  • Manage client transitions, including onboarding, system migrations, and process optimizations, ensuring minimal disruption and positive adoption.
  • Ensure compliance with federal and local regulations, maintained audit readiness across payroll processes.

Accountant

Augusta State University
10.2008 - 09.2011
  • Maintained full cycle accounting functions, including general ledger, reconciliation, accounts payable/receivable.
  • Monitored budgets and expenditures across multiple departments, ensuring adherence to funding guidelines and university policies.
  • Assisted with internal and external audits, maintaining compliance with federal, state, and institutional regulations.
  • Delivered training and guidance to department staff on financial systems, expense tracking, and compliance standards.

Comptroller

Link Automotive Group
07.1995 - 10.2008
  • Directed all accounting and financial operations for a high-volume automotive dealership, including payroll, accounts payable/receivable, general ledger, and financial reporting.
  • Managed month-end and year-end closings, preparing accurate financial statements in compliance with GAAP.
  • Oversaw cash flow, credit, and inventory financing (floorplan) to ensure operational liquidity and compliance with lender requirements.
  • Partnered with ownership and general management on budgeting, forecasting, and strategic financial planning.
  • Supervised and developed a team of 5 accounting/payroll staff, fostering accuracy, efficiency, and compliance.
  • Coordinated with external auditors, banks, and regulatory agencies to maintain financial and operational compliance.
  • Implemented process improvements that streamlined reporting, reduced reconciliation errors, and increased efficiency by [%].
  • Ensured accurate and timely payroll processing for [#] employees, including commission-based compensation plans.

Education

Bachelor of Science - Business

Columbia Southern University
Orange Beach, AL

Associate - Accounting

Augusta Technical College
Augusta, GA

Skills

  • Payroll & HCM Solutions (ADP Workforce Now, Oracle, SAP, QuickBooks)
  • Client Relationship Management & Retention
  • Leadership & Team Development
  • Operational Process Improvement & Automation
  • Strategic Planning & Business Alignment
  • Cross-Functional Collaboration (Payroll, Implementation, Tech, and Sales)

Accomplishments

Hello Greatness Winner

Certification

Fundamental Payroll Certification (FPC)

Timeline

Client Service Manager – Global Enterprise Solutions (GES)

ADP
09.2011 - Current

Accountant

Augusta State University
10.2008 - 09.2011

Comptroller

Link Automotive Group
07.1995 - 10.2008

Associate - Accounting

Augusta Technical College

Bachelor of Science - Business

Columbia Southern University

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Lisa Hendrix