Lisa Higdon
Ringgold
Overview
36
36
years of professional experience
1981
1981
years of post-secondary education
Work History
Business Project Sr Analyst
Cigna
Chattanooga
02.1981 - 09.2016
- Analyzed data trends to support strategic decision-making processes.
- Collaborated with cross-functional teams to develop comprehensive reports.
- Streamlined operational procedures to enhance efficiency across departments.
- Developed and implemented SOP's for teams onshore and off
- Assisted IT with testing system enhancements and providing feedback
- Responsible for researching issues sent to CEO through email by Customers and providing results of research
- Researched fallout from EDI and Customer files to determine and resolve issue
- Worked on project in which Cigna went from 13 claim engines down to 3.
- Attended meetings with upper Management and customers in office or at Customer's offices
Education
Ringgold High School
RINGGOLD, GaSkills
- Data analysis
- Report generation
- Operational efficiency
- SOP development
- Customer Service
Timeline
Business Project Sr Analyst
Cigna
02.1981 - 09.2016
Ringgold High School