Lisa Hunter
Stockbridge
Summary
Customer service professional with 4+ years of experience in high-volume retail and healthcare settings. Proven ability to de-escalate issues, manage multi-line phone systems, and deliver fast, empathetic support. Recognized for increasing customer satisfaction and handling escalations with composure and precision.
Overview
6
6
years of professional experience
Work History
Member Specialist
Sam’s Club
01.2024 - Current
- Deliver high-quality customer service by addressing member needs, resolving complaints, and enhancing the overall member experience
- Promote and educate members on credit card and membership benefits, contributing to increased sign-ups and sales.
- Assist supervisors by handling customer escalations, performing overrides, and supporting front-end operations during peak hours.
- Manage multi-line phone systems to direct calls, relay messages, and respond to member inquiries efficiently.
- Perform administrative duties including scanning, filing, and organizing documents to maintain accurate records.
- Support checkout stations and ensure compliance with company policies while maintaining smooth, accurate transactions.
- Train new hires on POS system and customer service protocols
Seasonal Warehouse Associate
Amazon Warehouse
09.2023 - 01.2024
- Perform package scanning duties.
- Methodically arrange and categorize scanned packages.
- Skillfully stack packages within designated containers, bins, and pallets.
- Expertly identify and relocate defective packages to appropriate containers
- Comprehending and Implementing Safety Protocols
- Meticulously secure and wrap fully loaded pallets for transportation.
Patient Transporter
Piedmont Healthcare
09.2022 - 09.2023
- Greeted and assisted patients and visitors with professionalism, ensuring a calm and supportive environment.
- Transported patients safely throughout hospital using wheelchairs, stretchers, and beds, including those connected to IVs, oxygen, and monitors.
- Communicated with nurses and technicians to coordinate patient arrivals, discharges, and equipment needs.
- Followed infection control protocols and handled medical equipment with care during patient transfers
Front End Service Host
Walmart
04.2021 - 08.2022
- Provided front-line customer service, efficiently processing returns, exchanges, and payments while addressing complaints with professionalism.
- Performed Money Center duties including bill payments, check cashing, money transfers, and accurate handling of large cash sums.
- Supported team operations by organizing returned merchandise, assisting associates, and responding to inquiries about products and pricing.
- Operated POS systems with accuracy for cash, check, debit, EBT, and WIC transactions, applying discounts and verifying coupons as needed.
- Maintained a clean, organized front-end area and ensured shelves near registers were stocked to support fast checkout flow.
Store Associate
Bed Bath & Beyond
07.2020 - 04.2021
- Delivered personalized customer service by assisting with product location, providing in-depth item descriptions, and making tailored recommendations.
- Accurately handled cash register transactions, processed returns and exchanges per policy, and fulfilled online orders through BOPIS and Curbside Delivery services.
- Maintained a clean, organized sales floor and ensured shelves were consistently stocked to support smooth shopping experiences and efficient order fulfillment.
Cashier
Zaxbys
10.2019 - 07.2020
- Provided fast, accurate service as a cashier during peak hours, ensuring smooth front-end operations and high customer satisfaction.
- Prepared and packaged food orders efficiently while maintaining strict adherence to food safety and cleanliness standards.
- Delivered friendly, professional customer service in a high-volume environment, handling cash and card transactions with precision.
Education
High School Diploma -
Overhills High School
Spring Lake, NC06.2019
Skills
- Customer Service & Relationship Management
- Conflict Resolution & Complaint Handling
- Active Listening & Professional Phone Etiquette
- Call Routing & Multi-line Phone System Management
- Membership & Account Support
- Document Filing & Scanning
- Cash Handling & Payment Processing
- POS System Operation (portable & stationary)
- Returns, Exchanges & Refund Processing
- Time Management & Task Prioritization
- Attention to Detail & Policy Compliance
Timeline
Member Specialist
Sam’s Club
01.2024 - Current
Seasonal Warehouse Associate
Amazon Warehouse
09.2023 - 01.2024
Patient Transporter
Piedmont Healthcare
09.2022 - 09.2023
Front End Service Host
Walmart
04.2021 - 08.2022
Store Associate
Bed Bath & Beyond
07.2020 - 04.2021
Cashier
Zaxbys
10.2019 - 07.2020
High School Diploma -
Overhills High School
Similar Profiles
Kendra Buford-CollinsKendra Buford-Collins
People Director, Marketing & Membership at Sam’s Club - Sam’s West Inc.People Director, Marketing & Membership at Sam’s Club - Sam’s West Inc.
Jesse PorterJesse Porter
Tire Technician at Sam’s ClubTire Technician at Sam’s Club
JUSTIN WILSONJUSTIN WILSON
BARISTA at SAM’S CLUBBARISTA at SAM’S CLUB
Abria Patterson-MosleyAbria Patterson-Mosley
Tax Preparer at ConcentrixTax Preparer at Concentrix
DONOVAN ANTONIO GEORGEDONOVAN ANTONIO GEORGE
Machine Operator at K&N LogisticsMachine Operator at K&N Logistics