Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Jean Baptiste

Atlanta

Summary

Safety-focused professional with experience in high-volume clinic coordination and luxury sales, prepared for a Flight Attendant role. Manages complex schedules and optimizes workflows under pressure while ensuring regulatory compliance. Delivers empathetic crisis management and high-touch customer service, committed to guest safety and operational efficiency.

Overview

5
5
years of post-secondary education
4
4
years of professional experience

Work History

Patient Care Technician

Shirley Ryan Ability Lab
Chicago
01.2025 - Current
  • Daily Patient Care: Assist with hygiene, dressing, feeding, and mobilization.
  • Clinical Tasks: Record vital signs, blood glucose, intake/output, and collect routine specimens.
  • Support Tasks: Help transfer patients (lifting up to 35 lbs), maintain clean bedside areas, and document care.

Patient Care Coordinator

LaserAway
Chicago
04.2022 - 02.2025
  • Clinical Partnership: Collaborate with on-site clinicians and the Location Director to ensure seamless care from the initial pitch to treatment completion
  • Patient Education: Inform clients about LaserAway's suite of non-surgical services, including laser hair removal, body contouring, and injectables.
  • Financing & Up-selling: Present customized treatment plans, identify cross-selling opportunities, and guide patients through financing options.
  • Sales Consultations: Lead one-on-one, in-person consultations to assess client goals and close sales on high-value aesthetic treatment plans.
  • Front Desk Operations: Coordinate patient check-ins/outs, manage appointment scheduling software, and maintain a polished, luxury clinic environment.

Education

Bachelor of Science - Biology

Chicago State University
Chicago, IL
08.2012 - 05.2017

Skills

  • Patient/client care
  • Clinic workflow management
  • Safety and compliance
  • Collaborative teamwork

Timeline

Patient Care Technician

Shirley Ryan Ability Lab
01.2025 - Current

Patient Care Coordinator

LaserAway
04.2022 - 02.2025

Bachelor of Science - Biology

Chicago State University
08.2012 - 05.2017
Lisa Jean Baptiste