Summary
Overview
Work History
Education
Skills
Timeline
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LISA L. SCEARCE

Canton

Summary

Retired professional with over 30 years of experience in Quality Assurance and Customer Service (including Supervisor roles in Call Centers and Collections), specializing in software quality assurance and project management. Proven track record in testing backend systems and web-based applications across various platforms, particularly in the wireless telecom sector. Expertise in functional, regression, and user acceptance testing, along with metrics and defect management. Recognized for enhancing operational efficiencies and delivering projects on time and within budget while exceeding performance expectations.

Overview

17
17
years of professional experience

Work History

Senior Quality Assurance Analyst

FirstKey Homes, LLC
Marietta
04.2022 - 07.2023
  • Built strong relationships with business leaders and stakeholders to understand organizational needs. Explains technical information into an easily understood concept
  • Assisted with developing procedures and strategies for Quality Assurance activities based on best practice testing solutions
  • Created detailed, comprehensive and well-structured test plans and timetables
  • Reviewed functional and technical requirement documents to ensure requirements are testable. Develop test scenarios and use cases to test code
  • Managed, coordinated and executed all required testing activities in accordance to test plan
  • Participated in daily stand-ups as needed to communicate testing progress and status
  • Identified testing risks and provide mitigation plans to minimize risks
  • Escalated Quality Assurance issues to the project manager and assist with resolution
  • Established testing metrics for test execution and defect trending. Recorded defects by clearly articulating and defining each issue. Coordinated with project manager to identify appropriate resources to ensure resolution
  • Verified that end-user experience met expectations during testing as well as post-implementation
  • Communicated testing updates to all business leaders and project stakeholders
  • Identified and recommended improvements to enhance FirstKey Homes IT systems

Quality Assurance Analyst

Alogent
Peachtree Corners
10.2021 - 12.2021
  • Designed, implemented and executed test cases and scenarios based on product functional and system specifications
  • Collaborated with other QA team members, developers and product owners to overcome obstacles and roadblocks
  • Investigated and resolved issues escalated from support or through the Services team
  • Tested hardware peripherals with proprietary Alogent applications, both locally and in integrated environments
  • Collaborated in an Agile environment to identify defects and suggested product improvements
  • Maintained clear and effective communications with team members and internal customers
  • Documented procedures or functionality as required
  • Demonstrated epics and user stories to internal stakeholders

Owner/Operator

Paws K9 Camp
Canton
01.2019 - 10.2021
  • Company Overview: Pet Boarding; Private Business
  • Kept clear and accurate records on animal behavior, food intake and medications
  • Retained customers by calling and sending reminder cards for appointments
  • Maintained a clean and sanitary work environment at all times
  • Managed specific animal diets in consultation with a veterinarian/owners
  • Worked directly with clients to achieve both customer and pet satisfaction
  • Pet Boarding; Private Business

Senior Analyst-Revenue Assurance

Verizon Wireless
Alpharetta
10.2006 - 12.2018
  • Partnered with cross-functional UAT teams to provide test schedules and data, whereas performed system/user acceptance testing for all pricing and network-related reference data
  • Performed regression testing, conducted release implementation testing, and maintained testing evidence documents to ensure SOX compliance
  • Maintained documentation of project plans, test scripts, issues, and status reports and reported defect tracking to management, IT and other key stakeholders
  • Offered new products and customized pricing for enterprise and government clients in alignment with company goals and standards
  • Prepared joint plans for implementation of new products, trained team members on correct request entry and pricing concepts, and recommended strategies to support Finance objectives
  • Communicated with sales team and solutions architects on the products' resources, tools, pricing etc., continuing product and system developments via Agile methodology

Education

Bachelor of Science - Business with Marketing Minor

University of North Carolina
Greensboro, NC

Associate of Arts - Applied Science, and Business Administration

Rockingham Community College
Wentworth, NC

Skills

  • Agile
  • SQA Testing & Methodologies
  • UI & Compatibility Testing
  • Scripting & Documentation
  • System, Integration, Regression, UAT
  • Data Interface, Migration Testing
  • Full-Cycle Project Management
  • Continuous Process Improvements
  • Functional Requirements
  • Software Development Life Cycle
  • Business System Requirements
  • Defect Reporting and Verification
  • Regulatory Compliance
  • JIRA
  • HP Quality Center
  • TestRail
  • Confluence
  • SQL
  • Wireless pricing, billing processes and revenue stream
  • Wireless infrastructure and data services (4G LTE, 3G CDMA, 2G, 1X)
  • Test cases for pricing, network and billing system integrity
  • HP ALM SDLC
  • MS Office applications and Windows environments

Timeline

Senior Quality Assurance Analyst

FirstKey Homes, LLC
04.2022 - 07.2023

Quality Assurance Analyst

Alogent
10.2021 - 12.2021

Owner/Operator

Paws K9 Camp
01.2019 - 10.2021

Senior Analyst-Revenue Assurance

Verizon Wireless
10.2006 - 12.2018

Bachelor of Science - Business with Marketing Minor

University of North Carolina

Associate of Arts - Applied Science, and Business Administration

Rockingham Community College

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LISA L. SCEARCE