Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Lisa Martini

Lisa Martini

Alpharetta

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience

Work History

Senior Client Success Manager

Examity, INC/MeazureLearning
03.2014 - Current
  • Current client portfolio yearly revenue - $5.5M
  • Understand client’s long-term vision and strategy and drive progress toward key metrics.
  • Accountable for operations excellence and client relationship building.
  • Responsible for identifying growth opportunities and working closely with sales to provide those leads.
  • Possesses consultative and solution-based account management style.
  • Participate in client meetings, support the sales process, and on occasion attend industry conferences.
  • Own client relationships, retention, and client satisfaction
  • Conduct ongoing client meetings and business reviews to understand client need
  • Provide forecasts and product direction to the business
  • Develop understanding of the market

Store Manager

Donna Karen New York
11.2012 - 10.2013
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Analyzed and interpreted store trends to facilitate planning.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Visual Manager

Dillards Department Store
06.2009 - 08.2011
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Created look and feel of visual merchandising publications to better target specific audiences.
  • Managed merchandising standards and maintained consistency across distribution channels.
  • Oversaw visual merchandising for new store openings and store collateral change-outs.
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created visual marketing and styled window displays.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Created interior displays to promote products in alignment with corporate sales objectives.

Visual Manager

Belk Department Store
07.2007 - 07.2008
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Created look and feel of visual merchandising publications to better target specific audiences.
  • Managed merchandising standards and maintained consistency across distribution channels.
  • Oversaw visual merchandising for new store openings and store collateral change-outs.
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created visual marketing and styled window displays.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Created interior displays to promote products in alignment with corporate sales objectives.

Visual Manager

Macys Department Store
03.2002 - 01.2004

Executive Visual Manager for the Grand Opening of Macys Peachtree store in May 2002

  • Directly supervised 2 to 4 visual merchandisers.
  • Carried out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Developed merchandise displays for window or interior use and supervised and coordinated activities of workers engaged in laying out and assembling displays by performing the duties personally or through subordinates

Manager of Promotional Media Services/Visual Merchandising

Macy's Corporate Offices
07.2001 - 03.2002

Returned to the position from January 2004 - October 2005

  • Managed the promotional calendar activity, established by marketing planner as it relates to in-store signing. Partnered with advertising planners, price change and gatekeeper to understand and challenge strategies, creating strong in store signing, signing simplification, and simple in store execution.
  • Worked directly with the Divisional Vice President, Director of Special Events and Promotions, along with the Senior Manager of Corporate Events and Promotions to produce all graphics needed for divisional and store specific events – 2004 – 2005
  • Initiate all graphic needs with Creative Coordinator.
  • Communicated project promotional details to store by event.
  • Partnered with Family Of Business Coordinators for all divisional promotional requirements.
  • Managed promotional and storewide graphics budget.
  • Managed the Visual Reverse Auction process. Set up, initiate, monitor, and award projects to vendors based on results of Reverse Auctions.
  • Oversaw print production process from design to in store distribution

Education

Bachelor of Science - Accounting And Marketing

Robert Morris University
Pittsburgh, PA

Associate in Specialized Business - Majoring in Music And Video Business

The Art Institute of Pittsburgh
Pittsburgh, PA
09.1992

Skills

  • Salesforce Software
  • Networking Events
  • Team Recruiting and Onboarding
  • Customer Account Review
  • Promotions and Marketing Strategies
  • Collaborative Environments
  • Customer Relationship Management
  • Client Rapport-Building
  • Effective Customer Communication
  • Outreach Initiatives
  • Quarterly Reviews
  • Client Base Retention

Accomplishments

  • (BELK) In charge of Charity Event for BELK’s grand opening which resulted in the highest charity day sales in the history of the BELK company, over $80,000 in sales.
  • (Macys) Opened a total of 10 stores between 1998 and 2005.
  • (Macys) Awarded the “4th Quarter Star for Excellence” in 2004 for the execution of holiday graphics
  • (Macys) Corporate winner for the months of November 2004 and April 2005 for the quick turnaround of graphics, in turn increasing sales by 50% for those events.
  • (Macys) Saved $1,000,000 on visual budget in 2004 due to implementation of Reverse Auction process.
  • (Macys) Total responsibility for all aspects of Grand Opening events in Columbus Georgia given to me as a result of my experience with Grand Opening in Pittsburgh Pennsylvania

Timeline

Senior Client Success Manager

Examity, INC/MeazureLearning
03.2014 - Current

Store Manager

Donna Karen New York
11.2012 - 10.2013

Visual Manager

Dillards Department Store
06.2009 - 08.2011

Visual Manager

Belk Department Store
07.2007 - 07.2008

Visual Manager

Macys Department Store
03.2002 - 01.2004

Manager of Promotional Media Services/Visual Merchandising

Macy's Corporate Offices
07.2001 - 03.2002

Bachelor of Science - Accounting And Marketing

Robert Morris University

Associate in Specialized Business - Majoring in Music And Video Business

The Art Institute of Pittsburgh
Lisa Martini