Lisa Peek

Cherokee Pediatrics

05.2007 - Current

Assisted back office RN with tracking inventory and restocking examination rooms and stations.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
Posted payments and charges to patient accounts and participated in billing processes.
Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
Registered new patients and updated existing patient demographics by collecting detailed patient information.
Performed medical records management, including filing, organizing and scanning documents.
Obtained client medical history, medication information, symptoms, and allergies.

Summary