Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lisa Rowe

Rockmart,GA

Summary

Retail and factory sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Industrious manager offering over 30 years of multi-industry experience ready to add value to the team. Well-versed in processing accurate sales transactions and providing superior customer service.

Optical professional equipped with hands-on experience in providing precise eye wear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.

Experienced with optical dispensing, ensuring accurate prescriptions and optimal lens fittings. Utilizes advanced lens technologies and patient care techniques to enhance vision solutions. Track record of effective communication and patient satisfaction through personalized service. Knowledgeable [Desired Position] with significant experience in optical dispensing and lens crafting. Delivered precise eye wear solutions and provided exceptional customer service, enhancing client satisfaction and loyalty. Demonstrated expertise in patient consultations and advanced lens technologies. Optical professional with thorough background in patient care and eyewear fitting. Recognized for collaborative approach and consistently achieving optimal results in dynamic environment. Skilled in precision adjustments and client consultations, demonstrating adaptability and reliability.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Optician Level-2

Walmart
04.2023 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.

Apparel Team Lead

Walmart
09.2020 - Current
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Assisted in implementation and maintenance of planograms.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Managed payroll and timekeeping to track hours and accurately pay employees.

Front End Academy Trainer

Walmart
02.2020 - 09.2020
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Self Checkout Host

Walmart
04.2018 - 02.2020
  • Described products and services in detail to answer customer questions.
  • Assisted customers with self-checkout machine operations.
  • Maintained awareness of product locations to assist customers in finding requested items.
  • Engaged with customers and offered assistance upon entry into store.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.

Pharmacy Sales Associate

Walmart
08.2017 - 04.2018
  • Organized medications for pharmacists to dispense by preparing labels, reading medication orders and prescriptions, assembling intravenous solutions and calculating quantities.
  • Preserved pharmacy inventory by inspecting pharmaceutical stock to determine inventory level.
  • Assisted customers by locating requested items, answering product questions and referring customers to on-duty pharmacists for medication inquiries.
  • Maintained records by recording and filing physicians' orders and prescriptions.
  • Counted, sorted, unpacked and labeled incoming merchandise and pharmaceutical products.

Cashier

Walmart
09.2016 - 08.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.

Education

High School Diploma -

Cedartown High School
Cedartown, GA
06.1992

No Degree - Nursing

Georgia Highlands College
Rome, GA

Skills

  • Customer Service, Merchandise Management and Planograms, Strategic Planning, Staff Management, Microsoft Office
  • Customer service
  • Insurance verification
  • Optical measurements
  • Computer skills
  • Repairing glasses
  • Optical dispensing
  • Insurance billing
  • Adjusting eye wear
  • Retail sales
  • Frame selection
  • Contact lens

Certification

  • Certified Optician

Languages

English
Native or Bilingual

Timeline

Optician Level-2

Walmart
04.2023 - Current

Apparel Team Lead

Walmart
09.2020 - Current

Front End Academy Trainer

Walmart
02.2020 - 09.2020

Self Checkout Host

Walmart
04.2018 - 02.2020

Pharmacy Sales Associate

Walmart
08.2017 - 04.2018

Cashier

Walmart
09.2016 - 08.2017

High School Diploma -

Cedartown High School

No Degree - Nursing

Georgia Highlands College

Similar Profiles

CREATE PROFILE
Lisa Rowe